[otrs] Type a mandatory field in ticket creation in customer.pl?

Hi, I can't find a way to not display the Type field in the customer interface's ticket creation page. I think I have seen that the ticket type can be disabled. This could be an option. Is there a way to get rid of the type field w/o disabling the type? Thanks, Ugo

Re: [otrs] Type a mandatory field in ticket creation in customer.pl?

Yes. You can edit the dtl and change the HTML from select option to input type=hidden On Wed, Aug 10, 2011 at 10:24 AM, Ugo Bellavance u...@lubik.ca wrote: Hi, I can't find a way to not display the Type field in the customer interface's ticket creation page. I think I have seen that