Parag Bhalerao wrote :
I was wondering if there is a way to define user levels. For example,
Hi Parag,
this is possible and common, please see chapter 5.2 of the manual for
your version (http://doc.otrs.org/).
You have to define groups and then assign roles or users to that groups.
Using
Customer Company Admin
Should see all the tickets from his company created by all the
customers\
Regular customer users should see only their own tickets
In OTRS 3.x, you can do this. (doesn't work in 2.4.x)
You can explicitly attach a permission group to a module registration
Hi,
I was wondering if there is a way to define user levels. For example,
Agent Queue Manager
Should see all the tickets assigned only to his/her queue
including tickets assigned to other agents within that queue, but should
not see tickets from other queues
Agent Normal
