Maybe someone creates a ticket because his computer crashes every monday at
8.00 pm, but no one can find the cause.
At some point you are not longer willing to spend time for bug-research (
time is money ???)
You would decide to buy a new computer for that guy and close his ticket as
'Closed Unsuc
What is Closed Unsuccessful?
I've always wondered. :-)
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
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