, May 17, 2011 1:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] change ticket priority w/o acquire ownership
On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini
fra...@gmail.com
wrote:
Is there a way to change ticket priority w/o acquiring ticket ownership
?
I need
On Wed, 18 May 2011 11:42:19 +, Lars Jørgensen l...@kb.dk wrote:
Hi Roy
Changes made in SysConfig (or just about any of the OTRS configuration
files) are reflected in OTRS immediately without the need to restart the
webserver.
Hi Lars,
Sorry, I have to disagree. It depends on your
Hi Roy,
On Wed, May 18, 2011 at 14:13, Roy Kaldung r...@kaldung.com wrote:
Sorry, I have to disagree. It depends on your installation. If OTRS is
running on an Apache
with mod_perl a restart is necessary when Apache::Reload is disabled or
not proper configured.
Since OTRS 2.4.4 or so we
On Wed, 18 May 2011 15:40:47 +0200, Michiel Beijen
michiel.bei...@gmail.com wrote:
It's a bit like some old bureaucrat I knew, who verified copies he
made on the copier word for word before he was convinced that the copy
was OK.
But then again, it does not per se *hurt* to restart the web
thanks,
it works!
(without restart in my environment)
Francesco
On Tue, May 17, 2011 at 1:42 PM, Roy Kaldung r...@kaldung.com wrote:
On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini
fra...@gmail.com
wrote:
Is there a way to change ticket priority w/o acquiring ticket ownership
?
Is there a way to change ticket priority w/o acquiring ticket ownership ?
I need a supervisor agent that must be able to change priority of every
tickets.
Thanks
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Archive:
On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini
fra...@gmail.com
wrote:
Is there a way to change ticket priority w/o acquiring ticket ownership
?
I need a supervisor agent that must be able to change priority of
every
tickets.
Hi Francesco:
Have a look into SysConfig and check the
