S
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
J
Sent: Tuesday, June 23, 2009 7:45 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] conditional events in otrs
Thanks Michiel
I have found info on GenericAgents
...@mymail.isbest.biz wrote:
Is there any way (or addin module) to simply handle conditional events in
OTRS.
For example. If a ticket has:
1. a response required of priority = 'A 0-15min then forward to
urgentescalati...@companyxyz.com
2. a response required of priority = 'A 0-15min then change
...@mymail.isbest.biz wrote:
Is there any way (or addin module) to simply handle conditional events in
OTRS.
For example. If a ticket has:
1. a response required of priority = 'A 0-15min then forward to
urgentescalati...@companyxyz.com
2. a response required of priority = 'A 0-15min then change queue
Is there any way (or addin module) to simply handle conditional events
in OTRS.
For example. If a ticket has:
1. a response required of priority = 'A 0-15min then forward to
urgentescalati...@companyxyz.com
2. a response required of priority = 'A 0-15min then change queue to
EscalationsTeam
