[otrs] dtl "if" statement

I'm trying to make a link in AgentTicketZoom.dtl to a page with customer info. The target page will depend on what queue you're in. Following the examples in the developer docs, I did a simple dtl "if" statement, something like this -- I can see the QueueID just fine. No matter what I do, I cann

[otrs] dtl "if" statement

I'm trying to make a link in AgentTicketZoom.dtl to a page with customer info. The target page will depend on what queue you're in. Following the examples in the developer docs, I did a simple dtl "if" statement, something like this -- I can see the QueueID just fine. No matter what I do, I cann