> See also: http://otrs.org/2.4/features/ -> Configurable event based
> notifications
>
>
> PS: JFI, "Customer State Notify:" in AdminQueue gots replaced by this new
> feature in 2.4.
OK, going looking for it now in setting up my new system. I seem to
have everything working except notifications.
Hi Alan,
On Jul 28, 2009, at 18:56 , Alan McKay wrote:
OK, I just got it to work thusly :
Go to /otrs/index.pl?Action=AdminQueue set "Customer State Notify:"
to "Yes"
But this will of course notify of any state change, which may not be
what I want. But it is a good start for now.
If any
OK, I just got it to work thusly :
Go to /otrs/index.pl?Action=AdminQueue set "Customer State Notify:" to "Yes"
But this will of course notify of any state change, which may not be
what I want. But it is a good start for now.
If anyone knows of a way to only send email to the originator when
Perhaps it is something with auto-responses?
I have this in "[ Auto Responses <-> Queue ]", where "External
Support" is a queue that is connected to supp...@example.com
External Support
* default reply (after new ticket has been created) (auto reply)
* default reject/new ticket created (a
> First of all: enjoy your vacation.
Done!
> I guess you are mixing up sending and receiving email. For receiving email,
Yes, probably was. However, I do have it sending mail just fine for
most things - e.g. when someone sends email to supp...@example.com,
they get an email back with ticket num
Hi Alan,
First of all: enjoy your vacation.
I guess you are mixing up sending and receiving email. For receiving email,
you would need POP3, IMAP or the like. It seems you have this covered by
now. For sending email, you would need an SMTP server or use Sendmail or the
like.
First, configure the
OK, just before leaving for work today (and leaving for a week's
vacation) I noticed that I was actually running another cronjob
"PostmasterGeneral" or something like that.
So I'm guessing that's why it was working, and where I should look
when I get back.
Any further tips you can give keeping th
OK, I have the site configured to send an email upon close - but I'm
not getting the emails.
I do get email when I open a ticket - no problem at all. I also had
it set earlier to give emails when other things happen to the ticket,
and that seemed to work well to although I eventually turned off t
