When I try to go to sysconfig I get a blank page. Everything else seems to be
working ok.
I do get this in the log:
[Sun Jan 13 20:15:01 2008] -e: Attempt to free unreferenced scalar: SV
0x2aaac83846a0,
Perl interpreter: 0x2aaabc3478b0 at /var/www/otrs//Kernel/System/Config.pm line
1251.
I h
Christian,
Thank you for your attention and help.
I set the "follow up option" to "possible". I did not
disable it.
Ciao,
Len
On Tue, 12 Jul 2005 11:44:41 +0200
Christian Schoepplein <[EMAIL PROTECTED]>
wrote:
Hi Len,
You can also activate for every queue, if follow ups are
allowed or
Hi Len,
You can also activate for every queue, if follow ups are allowed or not:
Follow up Option: [possible__]
have you disabled this setting?
Ciao,
Christian
On Tue, Jul 12, 2005 at 01:07:48PM +0800, [EMAIL PROTECTED] wrote:
>Yes I changed those settings. My concern is how a Ticket
>whic
Hi Christian,
Yes I changed those settings. My concern is how a Ticket
which closed by an Agent will be totally CLOSED? If a
customer make a follow-up, OTRS will send him new Ticket
Number and will not open his previouly closed ticket?
Hope you could me.
Thanks.
On Mon, 11 Jul 2005 15:41:
Hi Len,
On Fri, Jul 08, 2005 at 05:03:46PM +0800, [EMAIL PROTECTED] wrote:
>My intention is when the Ticket is already "closed
>successfully" by an agent, once the customer make a follow
>up, he should not receive any reply just notification that
>his ticket is already closed and he will receiv
Hello!
I am new to OTRS.
My intention is when the Ticket is already "closed
successfully" by an agent, once the customer make a follow
up, he should not receive any reply just notification that
his ticket is already closed and he will receive new
Ticket. But other way around happened. The OT
Hello I have a group in which there are 4 users with different
permissions, two of them have all the permissions and the other two
the one of ro, create and to owner
the problem is when a new single mail arrives it can read those that
have all the permissions, and those that have all the permission
hello I am creating usuary each one with certain permissions, but when
shipment a mail to certain tail with certain group and users with
certain permissions (example some single usuary read) must have all
the permissions, otherwise they cannot see the mail, that I can do so
that works correctly, t
Having seen your previous message it rather looks as if in the original
running out of space the data files have got damaged. If you are running
MySQL tryout mysqlcheck (check MySQL docs for details), other databases
check the relevant manual. Hope you have backups though...
I would also check to
Hi All
I have received this error message and I have some users can not login
and some
Does any one know what to do with this?
Got error 134 from table handler, SQL: 'SELECT st.queue_id, sq.name,
min(st.create_time_unix), count(*) as count FROM ticket as st, queue as
sq, group_user as sug, ticket
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