Re: [otrs] help with MX record checking on OTRS 1.3.2

2004-10-26 Thread Tom Simpson
hmm. It's HA-apache running under SunCluster. I'm uncertain as to what the HA probe would make of that :-) Probably initiate a cluster failover! Tom. Martin Edenhofer wrote: Hi Tom, you also can do an apache "reload". :) -Martin Tom Simpson wrote: Ah, That sounds like it.. I can't restart my

Re: [otrs] help with MX record checking on OTRS 1.3.2

2004-10-26 Thread Martin Edenhofer
Hi Tom, you also can do an apache "reload". :) -Martin Tom Simpson wrote: Ah, That sounds like it.. I can't restart my webserver until later tonight (production system), but I'll let you know if that fixes it. Thanks. Tom. Martin Edenhofer wrote: Hi Tom, Tom Simpson wrote: The trouble is, that i

Re: [otrs] help with MX record checking on OTRS 1.3.2

2004-10-26 Thread Tom Simpson
Ah, That sounds like it.. I can't restart my webserver until later tonight (production system), but I'll let you know if that fixes it. Thanks. Tom. Martin Edenhofer wrote: Hi Tom, Tom Simpson wrote: The trouble is, that is exactly what I am doing. I'm imagining the scenario where a new custome

Re: [otrs] help with MX record checking on OTRS 1.3.2

2004-10-26 Thread Martin Edenhofer
Hi Tom, Tom Simpson wrote: The trouble is, that is exactly what I am doing. I'm imagining the scenario where a new customer phones the "helpline". So, I'm putting in a new customer email address in the "From" field. It accepts this just fine *ONLY* if the address is "@sun.com", ie. my local

Re: [otrs] help with MX record checking on OTRS 1.3.2

2004-10-26 Thread Tom Simpson
The trouble is, that is exactly what I am doing. I'm imagining the scenario where a new customer phones the "helpline". So, I'm putting in a new customer email address in the "From" field. It accepts this just fine *ONLY* if the address is "@sun.com", ie. my local domain. Anything that is "

Re: [otrs] help with MX record checking on OTRS 1.3.2

2004-10-25 Thread Tyler Hepworth
On Mon, 25 Oct 2004 17:13:42 +0100, Tom Simpson <[EMAIL PROTECTED]> wrote: > > Hi there, > > I'm having problems with "Phone ticket" under OTRS 1.3.2. When I put in > the customer name and ID with an email address outside of "sun.com", it > responds with "invalid MX". I've set > > [...] >

[otrs] help with MX record checking on OTRS 1.3.2

2004-10-25 Thread Tom Simpson
Hi there, I'm having problems with "Phone ticket" under OTRS 1.3.2. When I put in the customer name and ID with an email address outside of "sun.com", it responds with "invalid MX". I've set [...] # CheckEmailAddresses # (Check syntax of used email addresses) $Self->{CheckEmailAddr