[otrs] hiding subject field

Hello list, We are configuring OTRS 2.3.4 and in the customer´s page, when clicked one of the user´s tickets, another view shows the details and messages exchanged regarding that ticket. On the bottom of the page, there are 2 fields, one for the subject and another for entering a text. What

Re: [otrs] hiding subject field

List, We were able to workaround this issue by altering the file CustomerTicketZoom.dtl. On block !-- dtl:block:FollowUp -- we changed this following line... input type=text name=Subject value=$QData{Subject} size=70/ ... by this ... input type=hidden name=Subject value=$QData{Title}