Hi,
I am not sure, if that's what You need:
We had the problem, that all agent sould be able, to answer all follow
up tickets.
So I created a sub-queue of the standard queue and threw all locked
tickets in there. Our agents always answer their tickets with "waiting
for successfull close+". If a cu
hi for all otrs team !
i have a problem of viewing locked ticked in the queueview ( except for the
owner but for the other users of the same view). when i tried to make
$Self->{ViewableLocks} = ["'unlock'", "'lock'", "'tmp-lock'"]; it can be seen
it the queueviuew but it disapear from the locke
