On Fri, Aug 18, 2006 at 11:19:44AM +0200, Boniforti Flavio wrote:
> As I'm reading, I get to ask: where do I see the closed tickets?
As an agent, use the ticket search to find closed tickets.
Best regards
Henning
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Henning Oschwald
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Duncan C White ha scritto:
- the ticket state (obviously "close" closes it, etc) but
how for instance could I (an agent) reopen a ticket after
closing it in error?
As I'm reading, I get to ask: where do I see the closed tickets?
--
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Boniforti Flavio
Provin
Hi Duncan,
On Thu, Aug 17, 2006 at 09:20:13PM +0100, Duncan C White wrote:
>- the subject of a ticket, suppose the user has been
> massively inaccurate or left it blank.
I'd change the subject if the ticket is answered, at the moment I don't
know any other possibility. But do not remove the tic
Hi all,
Sorry for the extremely basic newbie questions: having
installed OTRS 2.0.4 and got it basically working,
how do I (an agent) change:
- the subject of a ticket, suppose the user has been
massively inaccurate or left it blank.
- who the ticket is from, either replacing the originator's
