Gerold Gruber wrote:
Alex Mihicinac wrote:
Hello,
Hi Alex,
I've found strange problem and I can't find the right cause. :-/
After followup email comes to OTRS, it finds right ticket and place
itself
into ticket as a new article. The problem is, that owner desn't get any
followup notification and t
Alex Mihicinac wrote:
Hello,
Hi Alex,
I've found strange problem and I can't find the right cause. :-/
After followup email comes to OTRS, it finds right ticket and place itself
into ticket as a new article. The problem is, that owner desn't get any
followup notification and ticket also don't get l
Hello,
I've found strange problem and I can't find the right cause. :-/
After followup email comes to OTRS, it finds right ticket and place itself
into ticket as a new article. The problem is, that owner desn't get any
followup notification and ticket also don't get locked. Howcome?
Settings:
Qu
