Hi, I need to use mail support, because for my company my customers, don't
be obliged to use the customer interface to follow their tickets. The
customer interface must just be used to the customer who want to see an old
ticket if they have the same question and they forgive the answer or see
their
Hi Samuel,
On 17.06.2009, at 12:45, samuel THOMAS wrote:
Hello,
I need to notify customers when an agent make a follow up on his
ticket.
How can i do this please ?
What about using e-mail responses instead of the note feature? If your
customers are using the webinterface, you can use e
Ok, Thank you for your help,
I'll try to see if i can do something this week.
If you or others have some informations, some links , i'll be intersting to
receive them ;)
Thank you all,
Samuel.
-
OTRS mailing list: otrs - Webpage:
sue, I would like to hear what
you think. Thanks you all too.
Mauricio.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of samuel
THOMAS
Sent: quarta-feira, 17 de junho de 2009 10:33
To: User questions and discussions about OTRS.
Subject: Re: [otrs] notify customer on agent
rta-feira, 17 de junho de 2009 07:45
> *To:* otrs@otrs.org
> *Subject:* [otrs] notify customer on agent followup
>
>
>
> Hello,
>
> I need to notify customers when an agent make a follow up on his ticket.
> How can i do this please ?
>
> Thank you,
> Samuel
>
omeone on the list have another easier idea on how to do
this, I also would like to hear. Mauricio.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of samuel
THOMAS
Sent: quarta-feira, 17 de junho de 2009 07:45
To: otrs@otrs.org
Subject: [otrs] notify customer on agent follow
Hello,
I need to notify customers when an agent make a follow up on his ticket.
How can i do this please ?
Thank you,
Samuel
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To u
