;[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Friday, October 13, 2006 5:52 AM
Subject: [Bulk] Re: [Bulk] Re: [otrs] queueview - show only open|new tickets
Terry Dobbs wrote:
There is a way. I modified my queue view in the system config to
include ti
Terry Dobbs wrote:
> There is a way. I modified my queue view in the system config to
> include tickets that are "merged". So there is a way to do it.
>
> I cant remember off the top of my head what sysconfig module to edit,
> but I got it from the manual. I will try to find the option and let
> yo
cant find it.
- Original Message -
From: "Alex Mihicinac" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org"
Sent: Thursday, October 12, 2006 2:04 PM
Subject: [Bulk] Re: [otrs] queueview - show only open|new tickets
Hi Benjamin,
Benjami
Hi Benjamin,
Benjamin Burton wrote:
> We've gotten around this problem by pushing tickets into a subqueue.
> Make sure you're not "watching" that particular subqueue, and then
> unlock the pending ticket. The ticket will go back into the QueueView,
> but you will not see it because you're not wat
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Alex Mihicinac
Sent: Wednesday, October 11, 2006 10:11 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queueview - show only open|new tickets
Hi all,
is it possible, to "hide&qu
Hi all,
is it possible, to "hide" pending tickets in queue? ...to have only new
and open tickets in queueview.
Best regards,
Alex
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