Hi there!!!
Ive created some answers to reply to the client and linked them to the queue.
The problem is that when u have a large ticket, what I wrote in answer always
is at the end of the ticket. Can this be changed to be at the beginnig?
Thanx in advance!
Hello Juan,
You can configure the response format in
Ticket::Frontend::ResponseFormat, via SysConfig.
Regards,
Elva
On 3/28/2011 9:48 AM, Juancho - wrote:
Hi there!!!
Ive created some answers to reply to the client and linked them to the
queue.
The problem is that when u have a large
Thanx Elva
Worked perfectly!
Date: Mon, 28 Mar 2011 10:40:05 -0600
From: e...@otrs.com
To: otrs@otrs.org
Subject: Re: [otrs] reply ticket using custom answers, help!
Hello Juan,
You can configure the response format in Ticket::Frontend::ResponseFormat,
via SysConfig.
Regards,
Elva
On 3
