ut OTRS."
Date: 08/17/2010 08:06 PM
Subject: Re: [otrs] roles stats
Hi Mike
Yes exactly. I would give staff certain "roles" to do which are predefined
and then measure the numbers or percentages.
thanks
Iyad
From: Michiel Beijen
To: "User questions and
Hi Mike
Yes exactly. I would give staff certain "roles" to do which are predefined
and then measure the numbers or percentages.
thanks
Iyad
From: Michiel Beijen
To: "User questions and discussions about OTRS."
Date: 08/17/2010 05:42 PM
Subject: Re: [otrs]
Hi Iyad,
How would you like to measure roles?
I can see how it can be convenient if you can create a report on users
which belong to a certain role or so. Is that what you're looking for?
--
Mike
On Mon, Aug 16, 2010 at 12:21 PM, Iyad Al-Hindi wrote:
>
>
> Hi all
>
> we recently installed OTRS
Hi all
we recently installed OTRS and I am unable to find any category or item in
the STATS section that measure ROLES. I would appreciate any feedback.
thanks
Iyad-
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