hi
I'm new to Otrs will be installing it and starting a rather intense test period
tomorrow, if things work out as expected I'll need to have a go at
customizing otrs - and hence I have some questions.
The environment I'll be using Otrs in is mainly with non technical
agents who give advise on
Hi!
I'm customizing the appearance of OTRS 1.3.2 using a new theme, so I
can
have a different lookfeel. My experience doing this is good so far, just a
bit tricky
sometimes.
I would recomend you to create a new theme
(http://doc.otrs.org/1.3/en/html/dtl-
theme.html)
