Maybe, unless a service and SLA are attached to the ticket, then the SLA
should follow the ticket.
On Jan 24, 2014 1:27 AM, "Darshak Modi" wrote:
> If ticket is escalated and moved to another queue, will it reset its
> solution time/escalation time to new queue ?
>
> Because we have L1/L2/L3 esca
If ticket is escalated and moved to another queue, will it reset its
solution time/escalation time to new queue ?
Because we have L1/L2/L3 escalation and we run agent based on crossing
solution time.
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