[otrs] ticket number in new mail ticket

2012-06-06 Thread Thomas Mueller
hi list I'm trying to add the TicketNumber to the signature or mailbody of a new mail ticket. If opening the new mail ticket screen, the OTRS_TICKET_TicketNumber already gets evaluated to - as there is no TicketNumber yet. Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body

Re: [otrs] ticket number in new mail ticket

2012-06-06 Thread Roy Kaldung
On Jun 6, 2012, at 9:33 AM, Thomas Mueller tho...@chaschperli.ch wrote: hi list I'm trying to add the TicketNumber to the signature or mailbody of a new mail ticket. If opening the new mail ticket screen, the OTRS_TICKET_TicketNumber already gets evaluated to - as there is no

Re: [otrs] ticket number in new mail ticket

2012-06-06 Thread Thomas Mueller
Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung: On Jun 6, 2012, at 9:33 AM, Thomas Mueller tho...@chaschperli.ch wrote: hi list I'm trying to add the TicketNumber to the signature or mailbody of a new mail ticket. If opening the new mail ticket screen, the