hi list
I'm trying to add the TicketNumber to the signature or mailbody of a new
mail ticket.
If opening the new mail ticket screen, the OTRS_TICKET_TicketNumber
already gets evaluated to - as there is no TicketNumber yet.
Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body
On Jun 6, 2012, at 9:33 AM, Thomas Mueller tho...@chaschperli.ch wrote:
hi list
I'm trying to add the TicketNumber to the signature or mailbody of a new
mail ticket.
If opening the new mail ticket screen, the OTRS_TICKET_TicketNumber
already gets evaluated to - as there is no
Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung:
On Jun 6, 2012, at 9:33 AM, Thomas Mueller tho...@chaschperli.ch
wrote:
hi list
I'm trying to add the TicketNumber to the signature or mailbody of a
new mail ticket.
If opening the new mail ticket screen, the