Op zo 28-09-2003, om 22:23 schreef Martin Edenhofer:
> Hi Wouter,
>
> On Fri, Sep 26, 2003 at 02:34:13PM +0200, Wouter Mignon wrote:
> > When a ticket is created via customer webinterface it's owned by root
> > and i can't delegate it to another user, i have to reply to the ticket
> > first so it
Hi Wouter,
On Fri, Sep 26, 2003 at 02:34:13PM +0200, Wouter Mignon wrote:
> When a ticket is created via customer webinterface it's owned by root
> and i can't delegate it to another user, i have to reply to the ticket
> first so it becomes mine. How do i set default ticket owner for a queue?
> Wh
i have a little question
When a ticket is created via customer webinterface it's owned by root
and i can't delegate it to another user, i have to reply to the ticket
first so it becomes mine. How do i set default ticket owner for a queue?
When i created the que i selected i group and my agent user
