Re: [otrs] ticket visibility for customers (mail / uid configuration)

On Mon, Jan 26, 2009 at 9:56 AM, Mikael Kermorgant mikael.kermorg...@gmail.com wrote: Hello, I've setup the customer backend of our otrs 2.2.4 to be in ldap. Now I face a problem to get a coherent view from the user point of view, because John Doe's mail tickets are associated to

Re: [otrs] ticket visibility for customers (mail / uid configuration)

On Thu, Jan 29, 2009 at 11:59 AM, Mikael Kermorgant mikael.kermorg...@gmail.com wrote: On Mon, Jan 26, 2009 at 9:56 AM, Mikael Kermorgant mikael.kermorg...@gmail.com wrote: Hello, I've setup the customer backend of our otrs 2.2.4 to be in ldap. Now I face a problem to get a coherent

[otrs] ticket visibility for customers (mail / uid configuration)

Hello, I've setup the customer backend of our otrs 2.2.4 to be in ldap. Now I face a problem to get a coherent view from the user point of view, because John Doe's mail tickets are associated to john@example.com but when he logs into the web interface, he's authenticated as jdoe. I've now