Hi Jake,
I don't think this is a good idea, because notes are part of the history documentation
of a case, by giving the user the posibility to edit notes afterwards you give him a
tool to fake the history.
As notes are for internal use only, where is the problem to add another note with
correc
Hello,
we also discussed the statistics some weeks ago with Martin Edenhofer and we think we
will enhance the statistics part in the next weeks and contribute our work to the OTRS
product.
Feel free to send us your ideas or requests you would like to see in otrs-stats part.
Kai Buehler
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Title: AW: [otrs] Feature request: Time units
Hello Martin,
thanks for your feedback.
>> One thing I am missing at the moment is an automated recording of the
>> spended time per ticket. We have to report the time spended per ticket, well
>> and I am a little bit forgetf
