6 10:26
An: User questions and discussions about OTRS.org
Betreff: Re: AW: AW: AW: [otrs] Search function for Customers in Tickets
Hi Oliver,
As I know one is enough, actually they are doing the same job.
So if you configure your FreeTextFields using the frontend,
Admin->SysConfig, these information
eses
> stages not required then, simply change the relevent
> .dtl files?
>
> Sorry, I'm new to OTRS and trying to understand how
> to customise it, is there a FAQ on how to correctly
> customise particular views (new tickets, replies
> etc.), easily explaining the stages and fi
Hi Oliver,
Oliver Buckie schrieb:
Is this right what I am doing? Another clarification issue - I did lots of this
"TicketFreeKey..." customisation through my browser (in Admin, System,
SysConfig, ...). is it true that I need to do it here as well as manually editing my
Config.pm and relevant
customise particular views (new tickets, replies etc.),
easily explaining the stages and files to edit.
Thanks again for any help here.
-----Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von ibrahim ALIZ
Gesendet: Mittwoch, 25. Januar 2006 18:01
An: User ques
Hi Oliver,
As I see, it is now time to read old questions in this
list :p
As far as I experienced, you will be able to see the
new defined fields after commenting out.
Be sure that you are checking the correct .dtl file in
the frontend.
this info. may be helpful:
AgentTicketEmail.dtl = for new e-
Hi Alex
As Volker Lipper so kindly said, I starting going through the whole admin
manual! After some 200 pages I got to the "Core: TicketFreeText" chapter - here
I believe is my answer (or at least part of it).
Using Config Options: Ticket -> Core::TicketFreeText, I then enabled
"TicketFreeKey
