about OTRS.org"
Sent: Tuesday, June 19, 2007 5:40 PM
Subject: RE: [otrs] Can't see my queues
I thought of that too, but the queues I can't see also don't appear in
the My Queues control.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
O
ons and discussions about OTRS.org
> Subject: Re: [otrs] Can't see my queues
>
> Eugene Ventimiglia wrote:
>
> > I logged into my otrs system today to see no tickets, and on closer
> > examination, realized that I can't see some of my queues. What
> > woul
-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Eugene Ventimiglia
Sent: Tuesday, June 19, 2007 11:20 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Can't see my queues
Interresting - The user I'm logged in as has r/w access to all groups, but th
Eugene Ventimiglia wrote:
I logged into my otrs system today to see no tickets, and on closer
examination, realized that I can’t see some of my queues. What
would determine who can see which queues?
Each agent can set his/her queues in his/her preferences. Log in,
click Preferences and s
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Greg Horne
Sent: Tuesday, June 19, 2007 11:09 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Can't see my queues
A fast answer is Groups. Login as an Admin and verify that you are
A fast answer is Groups. Login as an Admin and verify that you are a member of
the group that the queue was made part of.
Greg Horne
GEH
GEHORNE
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Eugene Ventimiglia
Sent: Tuesday, June 19, 2007 10:53 AM
To: o
