ailto:[EMAIL PROTECTED]
Sent: Monday, October 06, 2003 4:41 PM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] Owner and locking
Okay, I've found our configuration setting. I honestly don't know where I
got it from, I'm afraid, but it does seem to
r queue.
--
Chris Salter
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Chris Salter
Sent: October 5, 2003 9:59 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Owner and locking
I'm fairly certain that won't work, since I have
tion before I have time to look it up.
--
Chris Salter
-- Original Message ---
From: "Ron Shannon" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Sent: Fri, 3 Oct 2003 17:56:13 -0700
Subject: RE: [otrs]
You can turn off ticket locking from within the Admin Area, Queues, select your queue,
then Change, then set " Unlock timeout (minutes):" value to "0", then click "Update
Queue"
-Original Message-
From: Drnak Marek [mailto:[EMAIL PROTECTED]
Sent: Fri 10/3/2003 9
