Mark D. Wallace schrieb:
I could not find a description of how the pending auto close- and
pending auto close + features work in OTRS. I have set a few test
tickets to close at specified times and they do not autoclose using
either of the selections above. There is however a Pending till:
Tyler Hepworth wrote:
I see there are two Auto Close options
Pending auto close+
Pending auto close-
What is the difference? Why a + for one and a - for the other?
Thanks,
Tyler
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Erik Mathis wrote:
The plus is for completed successfully and the minus is for
unsuccessfully closed.
Thanks! :-)
Tyler
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