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Subject: Re: [otrs] Remove completely a ticket
Hi Greg!
Thanks for your help.
I didn't think about using a GenericAgent. In fact I think that the only
way to absolutely delete a ticket from the system, doesn't it?
Rafael
Greg Horne escribió:
> I think thi
Hi Greg!
Thanks for your help.
I didn't think about using a GenericAgent. In fact I think that the only
way to absolutely delete a ticket from the system, doesn't it?
Rafael
Greg Horne escribió:
> I think this is a job for the GenericAgent. Quickest way would be to define
> a wildcard
I think this is a job for the GenericAgent. Quickest way would be to define
a wildcard on the ticket# and then remove/delete them. Give it a try.
After you remove all the old tickets, you may want to delete this global
delete from the job-list.
Greg Horne
geh gehorne
-Original Message-
From
In the admin area, look at the GenericAgent module, see the docs here:
http://doc.otrs.org/2.1/en/html/x1095.html
Regards,
Richard
[EMAIL PROTECTED] wrote:
Hi,
I've been playing around with my OTRS system and now I would like to pass
to production state and I need to remove completely some d
