Hi Joey,
joey schrieb:
[...]
Internal etc) if they don't really know if its "X,Y or Z" (this may be
"Incidident", "Request" or whatever), or if the ticket is clear, sort
them directly into the "X, Y or Z" sub-queues.
[...]
Note that with v2.2, you do not need special queues for Incidents,
Re
Thanks for the fast reply!
Hrm.. so i can grant permission for a group to specific sub-queue?! the
groupt does not need permissions on the main-queue (that's what i read
somewhere else)??
Joey
Nils Breunese (Lemonbit Internet) wrote:
> Nathan Campbell wrote:
>
>> As far as I know, the system do
Sent: Tuesday, May 15, 2007 12:17 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Users / Groups - Permissions - Concept
Nathan Campbell wrote:
> As far as I know, the system does not allow literal sub-queues, but
you
> can create all of those queues and using the
Nathan Campbell wrote:
> As far as I know, the system does not allow literal sub-queues, but you
> can create all of those queues and using the filters and user group /
> queue permissions you can accomplish this easily.
According to the docs sub queues *are* implemented: "You can specify the
nam
As far as I know, the system does not allow literal sub-queues, but you
can create all of those queues and using the filters and user group /
queue permissions you can accomplish this easily. I'm sure lots of sites
are doing similar implementations.
The permissions can be setup so only assigned qu
