Re: [otrs] Watcher limitations

Hi Carlos, Wow Sounds good Shawn Thanks a lot Do you know if ACL way can be used to avoid some tickets can be seen by some agents? I did try it with Roling & Grouping, but I can not. You must work with groups and rolls in combination with queues. If all the tickets are in the same queue

RE: [otrs] Watcher limitations

o el: Jueves, 06 de Marzo de 2008 11:08 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Watcher limitations Hi Carlos, > Hi list, > > Is it possible that Watcher user just "watch" the ticket avoiding any > oher action as "external notes&

Re: [otrs] Watcher limitations

Hi Carlos, Hi list, Is it possible that Watcher user just "watch" the ticket avoiding any oher action as "external notes" or any other? Thanks for your answers Try an ACL! Here are some examples http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 -- Shawn Beasley ((otrs)) ::