HI,
On 04.03.2010, at 18:17, Alessandro d'Ambrosio wrote:
> are work units expressed in hours or minutes or is it only a generic number
> field?
exactly, the accounted time field is "just" a number/count where you can save
the spent work units. Even "minus 12" ( -12, or any other calculation )
It is in the format you descide.
Ether you tell your agents what it is or you change the text via
Ticket::Frontend::TimeUnits
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Zaeem Arshad
> Sent: Thursday, March 09, 2006 1:47 PM
> To: otrs@otrs.o
they are in that size that you like to have them.
as far as i know the only way of defining units is
to tell all agents what units you are using...
Li
[EMAIL PROTECTED] schrieb am 09.03.2006 13:47:02:
> aloha list,
>
>
> Can any one explain what is the concept of work units? Are they in
hour
