Re: [otrs] work units and effective time of resolution

2010-03-05 Thread Nils Leideck - ITSM
HI, On 04.03.2010, at 18:17, Alessandro d'Ambrosio wrote: > are work units expressed in hours or minutes or is it only a generic number > field? exactly, the accounted time field is "just" a number/count where you can save the spent work units. Even "minus 12" ( -12, or any other calculation )

RE: [otrs] Work units

2006-03-09 Thread Patrik Forsberg
It is in the format you descide. Ether you tell your agents what it is or you change the text via Ticket::Frontend::TimeUnits > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Zaeem Arshad > Sent: Thursday, March 09, 2006 1:47 PM > To: otrs@otrs.o

Re: [otrs] Work units

2006-03-09 Thread Volker . Lipper
they are in that size that you like to have them. as far as i know the only way of defining units is to tell all agents what units you are using... Li [EMAIL PROTECTED] schrieb am 09.03.2006 13:47:02: > aloha list, > > > Can any one explain what is the concept of work units? Are they in hour