Alan McKeown wrote:
Thanks for the quick response. I am not sure what you mean though when
you say 'The working hours you set are for your agents, not for your
customers'
Could you explain a bit more for me.
Customers are the people creating the tickets, agents are the people
taking care of
lto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit Internet)
Sent: 01 September 2006 13:38
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] working hours
Alan McKeown wrote:
> We have a number of different clients in OTRS, some are 24hr
> support others have differ
Alan McKeown wrote:
We have a number of different clients in OTRS, some are 24hr
support others have different hours. Is it possible to set a
working time per customer? >From what I have seen so far it appears
that there is a global working time hour’s setup.
The working hours you set are
