(Slow replies, as always.)
On Apr 9, 2009, at 5:08 AM, Gary Law wrote:
> A few things I expect/want from support:
> • Upgrade path that includes just bug fixes -- never any new
> features or other changes. Long term support for this.
We've not been good about this, but we're working on
UK here - I would say 500 - 800GBP/day
I think puppet is one of those implementations where a consultant/trainer
can be highly effective from day one (results can be fast and highly
visible), so could be seen as good value for money.
2009/4/10 Larry Ludwig
>
> > I also think consultancy at go
> I also think consultancy at good rates would be a no-brainer -
> Most companies don't have the time, resource, or expertise to learn/
> implement a new tool.
What's considered good rates?
-L
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2009/4/9 Gary Law
>
>- Good product documentation.
>- Access to good consultancy or training support if required (and I'd
>expect to pay extra for that);
>
> Gary
>
>
> --
> Gary Law
> Email: gary...@garylaw.net
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A few things I expect/want from support:
- Upgrade path that includes just bug fixes -- never any new features or
other changes. Long term support for this.
- Support during European working hours, ideally, support 24/7.
- Ability to report and track bug progress online.
- Ability t
On Apr 7, 2009, at 4:30 PM, Michael Semcheski wrote:
>
> On Tue, Apr 7, 2009 at 2:48 PM, Andrew Shafer > wrote:
>> I've been on both sides of this equation many times and my
>> experience has
>> always been that every intermediary in the communication loses/
>> distorts
>> information, so if
