[RBW] Re: No response from Riv ...

Patrick, There seems to be a problem with Will's email system. Better to call him. Yesterday I was at Rivendell HQ to pick up my new Appaloosa frame. I mentioned to Will about my emails to him over last few months to which I had not received response. He looked up the outbox on his laptop an

[RBW] Re: No response from Riv ...

I have to agree. As much as I'm loving my rivendell bike, they were TERRIBLE at responding to my emails - slow response times, and curt responses. And it isn't as easy to just call them from Australia. On Thursday, February 28, 2019 at 5:39:51 AM UTC+11, Patrick Moore wrote: > > I emailed some

[RBW] Re: No response from Riv ...

@ Patrick How gracious of you to offer the gift certificate back to RBW. Regarding email, I have noted ( with a lot of concern) how staff at RBW have cut their hours way back due to lack of steady cash flow. (Reference GP's Blahg.) On Wednesday, February 27, 2019 at 12:39:51 PM UTC-6, Patric

Re: [RBW] Re: No response from Riv ...

Thanks, Ash. Will call. On Wed, Feb 27, 2019 at 12:31 PM Ash wrote: > Patrick, > > There seems to be a problem with Will's email system. Better to call him. > > Yesterday I was at Rivendell HQ to pick up my new Appaloosa frame. I > mentioned to Will about my emails to him over last few months

Re: [RBW] Re: No response from Riv ...

Hmm, I've emailed Grant, Will, and Jenny recently, and it is fairly unusual for me not to receive a reply from anyone, so maybe there is an outgoing gmail problem with Riv. It was clear that they probably saw my email because they were able to accommodate my request regarding an order... Hmm. To

Re: [RBW] Re: No response from Riv ...

I would assume you're correct about an outgoing email problem - I called recently and talked to Grant about a fender fit issue, so they're ready and willing to help via phone at least! On Wed, Feb 27, 2019 at 6:26 PM Toshi Takeuchi wrote: > > Hmm, I've emailed Grant, Will, and Jenny recently, and

Re: [RBW] Re: No response from Riv ...

That's terrible to hear about curt responses! I've emailed with Roman about film and photography, with Grant about diet, and with anyone who will answer about orders, fit, etc. I understand that it's difficult to call from Australia. I have work colleagues there (I'm in Brooklyn, NY) and we obvious

Re: [RBW] Re: No response from Riv ...

I get longish answers from Grant about this, that and the other thing sometimes; and sometimes not at all. He's made it clear on the Blahg he reads all the conversational (the only kind I send) email, but can't answer every one. I try to speak in a "this is what I think" way without asking a que

Re: [RBW] Re: No response from Riv ...

Sheesh, I’ve only had what would be described as amazing correspondence with any and everyone at Rivendell by phone or email and I’ve asked some really irrelevant questions. I’d imagine it’s a tech issue or a busyness issue. -- You received this message because you are subscribed to the Go

Re: [RBW] Re: No response from Riv ...

Just a thought———-check your spam folders regularly. I find all sorts of emails in mine, oftentimes I find messages that I initially thought were not answered. Ray -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this

Re: [RBW] Re: No response from Riv ...

Another thought: Be aware that it's terribly easy for us to pepper Riv - especially Grant - about Rivbikes (and Bridgestones) we bought used, and it doesn't relate to the business their in. I'm not saying they won't answer, but it probably isn't going to be a priority over customer inquiries.

Re: [RBW] Re: No response from Riv ...

Hi Ray, I can't thank you enough for this message! I thought I had understood Gmail, but apparently not. Every time (to just Will's emails, but has happened in other occasions too) I don't receive a response for an email, I would do a search assuming that the search included the spam folder.

Re: [RBW] Re: No response from Riv ...

Unfortunately the spam folder doesn't explain the curt responses ;) On Mon, Mar 4, 2019 at 10:09 AM Ash wrote: > Hi Ray, > > I can't thank you enough for this message! > > I thought I had understood Gmail, but apparently not. Every time (to just > Will's emails, but has happened in other occasi

Re: [RBW] Re: No response from Riv ...

Knowing what you asked about might explain the responses. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To

Re: [RBW] Re: No response from Riv ...

I think I remember that you bought your Clem used from a member here, right? I wouldn't expect much in response from any company about their goods I bought used. Rivendell's are unique and exciting and may make you want to reach out to them directly for help or whatever, but your purchase of th

Re: [RBW] Re: No response from Riv ...

Perhaps it's best to understand the full picture before making such assertions, Darin. I had spoken to Rivendell for several weeks with every intention of purchasing and shipping a bike to Australia. In fact it was the lack of help/feedback from them that actually encouraged me to look elsewhere in

Re: [RBW] Re: No response from Riv ...

I dislike assuming a critical customer's motivations as much as I do a complaint without full context. I think it's fair for everyone to take a breath, back away from their keyboards and go for a walk. [image: duty_calls.png] On Sunday, March 3, 2019 at 7:49:51 PM U

Re: [RBW] Re: No response from Riv ...

I dislike tomato soup. Which is weird, because I love marina sauce. And without salsa, life would be a mistake. #notalltomatoes Jeff Hagedorn Los Angeles, CA USA -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this grou

Re: [RBW] Re: No response from Riv ...

Is the vine that tomatoes grow on called a tomafoot and is the plant called a tomafeet? On Sunday, March 3, 2019 at 8:30:20 PM UTC-8, sameness wrote: > > I dislike tomato soup. Which is weird, because I love marina sauce. And > without salsa, life would be a mistake. #notalltomatoes > > Jeff Hag

Re: [RBW] Re: No response from Riv ...

I don't even know what a "curt email" is. In my experience Riv emails are intentionally short and succinct..it prevents wordy confusion, plus whoever answers it is usually doing something in the shop at the same time. -- You received this message because you are subscribed to the Google Groups

Re: [RBW] Re: No response from Riv ...

Ok, sorry to have assumed that was the case in your situation. I don't know the specifics of your interaction with Riv other than what you've explained, which is that you had less than satisfactory interactions, and bought a bike from not Rivendell. I assumed an order which I now know was incor

Re: [RBW] Re: No response from Riv ...

I purchased, own and ride a Rivendell bike. So I am a customer of Rivendell. What else would you call it? A supporter? In terms of my contribution to this thread, it was not a complaint, rather just sharing my personal experiences. Absolutely it did not detract from me purchasing a Rivendell bi

Re: [RBW] Re: No response from Riv ...

Calling Riv is like a box of chocolates, you never know what you are going to get. I have called and Grant answers the phone and I have also called and gotten someone that was condescending and borderline rude. I still buy bikes (or more correctly frames) and parts from them, 12 at last count (

Re: [RBW] Re: No response from Riv ...

Ray and Ash, I found you suggestion and appreciation of said suggestion refreshing. Also benefited myself. No ideal why some of their (Riv’s) correspondence lands in my inbox and some ends in Spam. I will say I put Rivendell’s customer service in the top 1% of all businesses. Nuff said. Rya