However reactive a review may be, I do think it is an
undemocratic/counter-productive practice to methodically go through each
product in an E-store and scrub criticize every negative reviewer. (In
short, fallacy *ad hominem*).
My *overall* experience with Rivendell is a *very* positive one.
That does make an uncomfortable sock, IMO as well. Thats a review I can use!
On Tue, Feb 12, 2013 at 3:07 PM, Anne Paulson wrote:
> I'm somewhat sympathetic to the guy. He orders a bike, he's looking
> forward to his new bike, he wants to be riding it, and then six months
> later he hasn't gotten
I'm somewhat sympathetic to the guy. He orders a bike, he's looking
forward to his new bike, he wants to be riding it, and then six months
later he hasn't gotten it and he hasn't heard from Riv. I understand
that Rivendell is busy, and things happen, but if it was my bike, I'd
want to know what the
Amen to that. In my own "one on one with clients" experience, very few
clients are true assholes and most problems (mine or theirs) come from
conflicting, unexpressed, and confused expectations. Be careful to
communicate and that will solve 9/10 of your problems, IME. One more hard
lesson learned:
9 times out of 10, these things stem from lack of effective communication and a
person who stews quietly even while outwardly presenting good-natured
acceptance.
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Well there you have have it, a lesson learned. All's good in the Riv
universe, just goes to show how great a company Riv is. I just got a thank
you letter from Riv thanking me for my purchase, what company these days
does that? Not many. No company is perfect and the ones that strive to do
the
I think Tim M nails it with Grant's accessibility and visibility as the
face of his company - that face can easily become a target in this
polarized world. Most of us like that personal side, and are inclined to
cut 'em some slack if something runs late or the part spec changes slightly
over ti
Howdy,
First, not all customers are worth having.
Next, who buys a Rivendell without having even enough info to know that
Rivendell actually exists? Sounds more like a troll than anything else.
Give me my money back or I'll sue? Who would he sue if Rivendell doesn't
actually exist? If they exi
So I guess Rivendell does exist after all :)
On Mon, Feb 11, 2013 at 11:17 AM, Leslie wrote:
> On Sunday, February 10, 2013 5:46:14 PM UTC-5, Jim Thill - Hiawatha
> Cyclery wrote:
>>
>> The dude may well be semi-justified. After nearly 10 years as a happy Riv
>> customer, I'd be lying if I s
On Sunday, February 10, 2013 5:46:14 PM UTC-5, Jim Thill - Hiawatha Cyclery
wrote:
>
> The dude may well be semi-justified. After nearly 10 years as a happy Riv
> customer, I'd be lying if I said that delays on frame orders are uncommon.
> Most of us realize that "it happens" and give Riv the be
The harsh reviewer is all fixed up--with a step by step story of exactly
what caused every delay. Briefly, it was this: The fork that came with his
bike was functionally perfect but there was a bug about it that he never
would have noticed, but which we did, and when you're put in that position
That guy is a lunatic. If my frame got delayed or lost in the shuffle, I
know damn well I would get prompt responses from Grant via email, and would
end up with the frame I ordered. I gaurantee you this fellow has been
yelling and threatening lawsuits over what was probably a simple mistake.
Id
On Feb 10, 2013, at 6:05 PM, Jim Thill - Hiawatha Cyclery wrote:
> I've been on the receiving end of negative commentary resulting from a
> combination of unreasonable expectations and apparent miscommunication. A
> recent one was a minor dispute/misunderstanding over a Brooks B67 that went
>
I've been on the receiving end of negative commentary resulting from a
combination of unreasonable expectations and apparent miscommunication. A
recent one was a minor dispute/misunderstanding over a Brooks B67 that went
missing (my fault). I resolved it by offering the customer either a
replac
Riv always answers the phone for me and I got my Sam Hillborne frame within
a week or two. I don't know how long the Roadeo will take, they said it
will be a couple of months so we will see. The wait on that frame isn't
bothering me that much at all. Every email is answered quickly, like within
Every time I have ever called someone has picked up, sometimes grant
himself. I have asked for pics emailed and got them back that day. For me
they are batting 1000. For someone to say the company might not exist robs
his complaint of all validity and puts him in the category of lunatic. Who
is to
The dude may well be semi-justified. After nearly 10 years as a happy Riv
customer, I'd be lying if I said that delays on frame orders are uncommon. Most
of us realize that "it happens" and give Riv the benefit of the doubt. I'd also
be lying if I said that Riv was batting 1.000 with returned ca
Complaining is just a state of being people get in ... it's not that they
are any worse than anyone else. Welcome to the hall of mirrors called
life :)
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Seems slightly divorced from reality. Should have access to good meds
though.
I think he's going to contact his alderman any day now to file a complaint.
On Sat, Feb 9, 2013 at 4:44 AM, wrote:
> I tend to devalue individual reviews and instead look at the aggregate
> average. This only works
I tend to devalue individual reviews and instead look at the aggregate average.
This only works with a mass of reviews, however. That way you have the knee
jerk and reflexive reviews taken out. This is why I trusted Yelp in the Bay
Area but here in Philly where fewer people use it I am less conf
Seems like guy is upset but claiming the company doesnt exist makes him
come off as some kind of crazy person, which he might well be...
On Fri, Feb 8, 2013 at 3:20 PM, RJM wrote:
> Ewww, there is a nasty one on the A. Homer Hilsen page.
> http://www.rivbike.com/product-p/f-hilsen.htm
>
> Hope t
Ewww, there is a nasty one on the A. Homer Hilsen page.
http://www.rivbike.com/product-p/f-hilsen.htm
Hope that gets straightened out.
On Wednesday, January 30, 2013 7:35:57 PM UTC-6, William wrote:
> Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet
> there is already
Good call, Jim. The same guy reviewed the SRAM 11-34 9 speed & is in love
with it. Oddly, on the reviews of both the SRAM & Shimano cassettes, 0 out
0 found the review helpful. Sounds like not much attention is given the
reviews. I'd forgotten all about them until mentioned in this thread.
I think in general, most folks who are inspired to review are outliers on
the bell curve. Either completely enamored or thoroughly disgusted.
Wait... am I reviewing the idea of reviewing?
aw...heck.. I'm gonna go walk the dogs.
- J "meta"
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As far as customer reviews of bike parts: on par with customer reviews of
dining and lodging establishments. That is to say that unrealistic expectations
and excessive pickiness are the norm. If, in search of knowledge and
understanding, you wade into the cesspool that is a customer review threa
Maybe gearing is a princess-and-the-pea thing, but as long as I have a low low
and a high high and a few in between, I'm satisfied. My 26" wheel touring bike
has a 42/28 crank with 11-36 cassette. I use the 11 frequently. I used a 50/34
crank on a different bike awhile back, and didn't use the 5
That is pretty hard to fathom. The guy can still get what he likes, & now
there's even more choices for others. Kudos to Grant for biting the bullet
& having customs produced at all. Gearing is great good fun for us to flog
but it's gotta drive a product manager crazy trying to figure out wha
I intend to buy either the 8 or 9 speed 12-34 because I want a super low.
My current 12-28 seven is okay but my 24 tooth front chain ring is not low
enough for my local steep hills at my age and weight. My other bike sports
a 44x32x22 12-32 seven and its nearly perfect so I figure the 44x34x24
Though I agree that the review is of little value, I think is is more
like blasting a Bombadil for not being a Rodeo than blasting a 69cm
bike for not being your size. Gear preferences are quite personal, and
RBWs 12-34s are not going to be every bodies preference. Whats great
about them is that th
I have 11's on all my bikes too with a 44 or 46 up front on a double.
He was complaining that there wasn't enough cogs at the big end... so I
guessed he really didn't use the small cogs too much.
~mike
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I like 11s too, but just because it allows me to use a 44 up front. I can
spin up a 44x11 to 40mph (65kph), and faster than that I am very happy to
coast
On Wednesday, January 30, 2013 8:02:54 PM UTC-8, Kelly wrote:
>
> I like my 11 and I use it often. For every uphill that demands the 24x28
I like my 11 and I use it often. For every uphill that demands the 24x28
there is a down hill begging for 50x11 to sing loudly! The downhills are
where I miss my 53x11. To each there own, but 11 has been bashed enough...
It has feelings.. Be nice to 11.. Get one let it sing for you..:).
I have made a few reviews of products I actually bought on Riv, and I am
usually honest but tend to only review things I like. I don't really
understand reviewing something that you have never used. The review in
question seems to be based solely on the gear spacing and not the actually
quality
whata schmuck. I did my duty and rated it an unhelpful review.
not sure why he has an 11-34 cassette... probably never uses the 11 anyway,
sounds like he spends all his time at the big end of the cassette.
~mike
On Wednesday, January 30, 2013 5:35:57 PM UTC-8, William wrote:
>
> Rivendell j
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