You would think that a computer device that retails for more than many
laptops would be able to afford more memory, a bigger screen, and an
interface that didn't feel like preWindows DOS.
I just don't even bother with Outback much anymore. Other companies'
solutions work better, are easier to
Hey Jay,
Magnum Energy does do firmware updates on their remotes and even does it for
free if the customer buys a product that requires it, e.g. ME-BMK or ME-AGS.
The remote must be sent in to ME, though.
The very idea that one must spend time with videos to understand how to operate
their
Hi all,
I'm going to chime in here because Sandra Herrera recently took over from
Matt James as our Applications Engineering Manager and voice to the
Wrenches, but I'm not sure she's fully set up yet to respond. If this is a
duplicate post, please forgive.
We at OutBack believe in an empowered
I doubt that Outback could change the Mate and improve it. I still find it
difficult to deal with and switched to Magnum for that reason.
In my opinion the “improvements” made to the MX 60 in moving to the FM 60 were
not an improvement. I have a customer with 2 identical racks and the MX60 did
Hi All,
I’m with William, Its happened a number of times.
But I doubt that outback is going to change anything with the mate 1.
jay
peltz power
On Jul 12, 2015, at 9:00 AM, toddc...@finestplanet.com
mailto:toddc...@finestplanet.com wrote:
i have had this happen, but only with one very
All the different remote controls have their pros/cons.
However I find the web based videos from outback to be the most helpful of any.
I refer folks to them more and more with really good results.
I have a different view than some about locked out remotes. Its the customer’s
system, not
William,
Maybe an easy fix for the more critical functions would be to have
another window (like on a computer, often) pop-up when, in this case, drop
is chosen that asks in more detail Are you sure you wish to disable the
charging function of the generator?.. so they would know they
I really like Outback and the performance of their products, but the
non-intuitive interface of the old Mate is why I stopped installing Outback
and moved to Magnum. With the inexpensive Magnum remote, I can guide
zero-knowledge remote-area clients through the diagnostic process via
satphone or
Todd, wrenches:
I should have known this thread would bring up the broader issue of human
interface. I believe in two levels of interface: user and installer. The drop
and charge functions are installer level. Gen start and EQ are user. The
installer items should be password protected. The
i have had this happen, but only with one very elderly customer who didnt know
what he was doing. he is 93 now, and has wisely hired a neighbor to maintain
his system.
having people press buttons who dont understand their function or correct
settings is a recipe for problems. a ruined
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