Hi William,
Do you know what your AC input mode is?
I'd try playing with this mode.
If you have a generator, I'd try switching between "generator", "support".
You may quickly see a difference. There is a small diode symbol that shows
up on the Mate3s screen during generator charging. I don't ful
Adjust the generator max output in the outback down and see what happens
Jerry
On Wed, Mar 18, 2020, 4:04 PM William Miller
wrote:
> Friends:
>
>
>
> I have a 24kW Radian system that is acting up. The problem is when the
> generator is running, it surges. Voltage and power go up and down. We
Friends:
I have a 24kW Radian system that is acting up. The problem is when the
generator is running, it surges. Voltage and power go up and down. We
connected the generator to a load bank and there was no surging. This
makes me think the problem is in the Radian system.
Has anyone else e
Several years ago I had to replace a 8 year old SI due to a simple
shorted main DC disconnect. SMA sent a refurbished unit which lasted
another 5 years or so. Just within the last year I replaced both with
new units. The other original one circa 2007 SI was not compatible with
the new ones so b
Hey All,
I hope this is okay, but I have a client who has a multicluster stack of
12 Sunny Island Inverters.
The system is around 4.5 years old, and unfortunately, the maintenance of
this system hasn't really been performed and the client has two Sunny
Islands down at the moment. They are down
Hi john,
To Chris’s question. What if (all to common) the customer doesn’t have any of
that data? How do you reset it?
Jay
> On Mar 18, 2020, at 9:01 AM, John Blittersdorf
> wrote:
>
>
>
> Chris,
> If the customer has the username and password, they can log in and add
> your email
Chris,
If the customer has the username and password, they can log in and add
your email address as a new user. I find that on all the profiles I’m
monitoring, there are inconsistencies in finding the screen to add
authorized users. It may be because some profiles were initiated by me
(prefe
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