I just started a new job and lo and behold I found they were using a VERY old
version of RT, 2.0.15
Running on Mysql 3.24.57, RedHat 7.2 and Perl 5.6.1
So I started looking at upgrading to the latest.
but the docs for 3.4.5 only goes back to 3.0.x :)..
I'm considering going to 3.0.0 first and
I have been trying to figure this one out for weeks. When our users
first log into RT they succeed but when you click on any link you are
taken back to the login page. I looked at my logs and this is what I am
getting in my rt.log:
[Wed Apr 26 10:14:36 2006] [err]: Error loading user with
Hello
All priveleged users can access and configure RTFM even if there are no
rights at all configured on it (RTFM).
Non-privileged users cannot see the RTFM link at all, even if i tried
all the permission configurations possible...
Any hints?
Thanks
--
Pablo
Have you set rights under, RTFM, Configuration, Global, Group rights?
What is your current configuration under RTFM?
On 4/26/06, Pablo Povarchik - FuturaHost.Com
[EMAIL PROTECTED] wrote:
Hello All priveleged users can access and configure RTFM even if there are no
rights at all configured on
No sure about the first part of your question however to change the sort order and the number of tickets shown edit the the RT_SiteConfig file in the etc directory of the install folder.
Set($MyTicketsLength, 20);
Set($MyRequestsLength, 20);
Change 20 to whatever amount you like...
as for the
Michael Shanks wrote
Hello
I have created a page shared in /opt/rt3/html say test.html
When I go to my URL
Rt.domain.com/test.html
It requests I login before I access this page, any way around this?
Mike
You should have a NoAuth directory underneath /opt/rt3/html. Pages put in
there
We have a urgent issue with search builder:
In an customized Module we used SearchBuilder.
What is does is: In order to allow People to enter new users we auto generate
user Ids and use the Realname fpor display.
In RT 3.4 on Mysql the code worked just fine.
On RT 3.4 on Postgres 8.0 we had the
Jörg Ungermann wrote:
We have a urgent issue with search builder:
In an customized Module we used SearchBuilder.
What is does is: In order to allow People to enter new users we auto generate
user Ids and use the Realname fpor display.
In RT 3.4 on Mysql the code worked just fine.
I'd
I just rebuild a box with the latest Centos and put RT on
it. I ran into the usual problems with mod_perl 2.0, and didnt remember
how I solved it before, so I worked it out again. This time, I was smart
enough to put it on the wiki!
http://wiki.bestpractical.com/index.cgi?RPMInstall
Title: My ShowConfigTab is missing!?!?
Hi.
This is fixed
now. I am still not clear on what it was supposed to look like, or if what I
did fixed anything. Its quite possible (likely?) that I just overlooked it in
the first place. In any case, I added a line into the ACL table, following
Hello,
We have been removing all global permissions from the Privileged user
group on our RT install, to let some important customers have access to
their own support queue. In doing this, we seem to have stumbled on what
appears to be a bug with the ModifyTicket setting. The user is able to
I have RT 3.4.4 installed and has been used for a while now. Here's my
problem:
In a ticket that already exists, a user click reply. IF the user adds an
email address into CC at the top of the ticket (right above the subject
field) the email does not go to that recipient. Now, anyone that is on
You need a Scrip that says On Correspond Notify Ccs with template
Correspondence. You probably just have one that says On Correspond Notify
AdminCcs with template Correspondence.
Kris
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of kate.wilson
Sent:
Thank you for the response!
I have the default already set up:
On Correspond Notify Requestors and Ccs with template Correspondence
and it does notify CC's that have been assigned below the message text bow,
just not the one above it.
-Original Message-
From: Kristopher Lusk
On Wed, 2006-04-26 at 14:16 -0400, Claude M. Schrader wrote:
Hello,
We have been removing all global permissions from the Privileged user
group on our RT install, to let some important customers have access to
their own support queue. In doing this, we seem to have stumbled on what
appears to
I'm using 3.5.6 and was having problems debugging a scrip with
setQueue. I don't know quite what the difference between setQueue and
SetQueue is, but when I called setQueue from my scrip, I got a positive
return code and success message, but the ticket wasn't moved. It only
worked properly
You're welcome.
Hmmm that's interesting. Well, I'm not sure how to fix that in the code.
But if you click the [Save Changes] button before you click the [Update
Ticket] button, don't the new CCs you add in the 'CC:' text box get added to
the list of recipients below the 'Message:' text box?
it doesn't work even if it's someone else's email address. i have also tried
google and yahoo addresses.
thanks, at least i know now not to test with my own email.
_kate
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: Wednesday, April 26, 2006 4:05 PM
To:
I have found that RT never emails you if you enter your address and are logged
in as that user (with that address).
Yes indeed kind of strange, but maybe it figures why send an email to yourself
when you are the one doing the updating/creating etc. ??
T.J. Maciak
Internet/Intranet Developer
This is the default behavior. Clipped from /opt/rt3/etc/RT_Config.pm:
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1
Set($NotifyActor, 0);
NOTE: if you want to change
Hi,
Ok so the problem is fixed thanks to many responses to my email. this list
rocks!
anyway...
so i added a global scrip that is on transaction, notify other
recipients using global template transaction. thank you joseph for your
help!!!
I'm sure there may be other ways to fix it, but this
On Wednesday 26 April 2006 21:31, kate.wilson wrote:
I have the default already set up:
On Correspond Notify Requestors and Ccs with template Correspondence
and it does notify CC's that have been assigned below the message text
bow, just not the one above it.
You have to create a scrip On
I was wondering if it is possible to display the queue Admin CC in the Create a
new ticket Web interface. Currently there is a field for adding a new Admin CC
but it does not display the Admin CC already assigned to the queue.
I can understand why you wouldn't want to display this when
I use mozilla and the hideshow function sometimes
does not work.
The chunkalways dissepears, but sometimes I
can't make it appear back.
I don't have this problem in internet
explorer.
This is the function:
function hideshow(num) {
idstring = "element-" + num; chunk =
On 4/26/06, Joshua Colson [EMAIL PROTECTED] wrote:
On Wed, 2006-04-26 at 14:16 -0400, Claude M. Schrader wrote:
Hello,
We have been removing all global permissions from the Privileged user
group on our RT install, to let some important customers have access to
their own support queue. In
Have you seen any issues with RT suddenly requiring a login
for every link that is clicked? Very annoying, and I am finding nothing in the
logs.
--
Ted
Serreyn
Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services,
LLC http://www.serreyn.com/
Have you seen any issues with RT suddenly requiring a login for every
link that is clicked? Very annoying, and I am finding nothing in the
logs.
Offhand, this sounds like cookies are disabled. Have you checked out
that possibility?
/~\ The ASCII der Mouse
\ /
Checked, cookies are still enabled, no changes to my RT config, more likely
some supporting software upgrade broke things (mason?).
more details.
Rt-3.4.5, apache2, mod_perl2, gentoo based system
I just finished re-installing latest version of the RT perl modules, mason,
and apache, with no
Specifically what did you change, as I have my support site in my trusted
sites list and I see nothing blocked.
I have also explicitly allowed cookies from the site.
Ted
--
Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC
Also happens on a fresh install of firefox. I think this is server side.
--
Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLChttp://www.serreyn.com/
-Original Message-
From: ?? [mailto:[EMAIL PROTECTED]
Sent: Wednesday, April
I met the same situation a few days ago.
I enabled cookies but it didn't work.
Finally after I checked the setings of my Internet Explore,
I found out that my RT site was blocked by Security and Privacy setings of my
Internet Explore.
I changed those setings back and it worked.
- Original
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