[rt-users] Upgrading from 2.0.15 to the latest

2006-04-26 Thread Per Kristiansen
I just started a new job and lo and behold I found they were using a VERY old version of RT, 2.0.15 Running on Mysql 3.24.57, RedHat 7.2 and Perl 5.6.1 So I started looking at upgrading to the latest. but the docs for 3.4.5 only goes back to 3.0.x :).. I'm considering going to 3.0.0 first and

[rt-users] Users being logged out.

2006-04-26 Thread Davin Flatten
I have been trying to figure this one out for weeks. When our users first log into RT they succeed but when you click on any link you are taken back to the login page. I looked at my logs and this is what I am getting in my rt.log: [Wed Apr 26 10:14:36 2006] [err]: Error loading user with

[rt-users] RTFM

2006-04-26 Thread Pablo Povarchik - FuturaHost.Com
Hello All priveleged users can access and configure RTFM even if there are no rights at all configured on it (RTFM). Non-privileged users cannot see the RTFM link at all, even if i tried all the permission configurations possible... Any hints? Thanks -- Pablo

Fwd: [rt-users] RTFM

2006-04-26 Thread SystemAdmin
Have you set rights under, RTFM, Configuration, Global, Group rights? What is your current configuration under RTFM? On 4/26/06, Pablo Povarchik - FuturaHost.Com [EMAIL PROTECTED] wrote: Hello All priveleged users can access and configure RTFM even if there are no rights at all configured on

Fwd: [rt-users] Ticket Display Customizing

2006-04-26 Thread SystemAdmin
No sure about the first part of your question however to change the sort order and the number of tickets shown edit the the RT_SiteConfig file in the etc directory of the install folder. Set($MyTicketsLength, 20); Set($MyRequestsLength, 20); Change 20 to whatever amount you like... as for the

[rt-users] Re: Displaying html pages without logging in

2006-04-26 Thread Thomas M. Payerle
Michael Shanks wrote Hello I have created a page shared in /opt/rt3/html say test.html When I go to my URL Rt.domain.com/test.html It requests I login before I access this page, any way around this? Mike You should have a NoAuth directory underneath /opt/rt3/html. Pages put in there

[rt-users] kein Betreff

2006-04-26 Thread Jörg Ungermann
We have a urgent issue with search builder: In an customized Module we used SearchBuilder. What is does is: In order to allow People to enter new users we auto generate user Ids and use the Realname fpor display. In RT 3.4 on Mysql the code worked just fine. On RT 3.4 on Postgres 8.0 we had the

Re: [rt-users] kein Betreff

2006-04-26 Thread Jesse Vincent
Jörg Ungermann wrote: We have a urgent issue with search builder: In an customized Module we used SearchBuilder. What is does is: In order to allow People to enter new users we auto generate user Ids and use the Realname fpor display. In RT 3.4 on Mysql the code worked just fine. I'd

[rt-users] getting RT to work with mod_perl 2.0 (specifically on Centos 4) (updated wiki)

2006-04-26 Thread Kelly F. Hickel
I just rebuild a box with the latest Centos and put RT on it. I ran into the usual problems with mod_perl 2.0, and didnt remember how I solved it before, so I worked it out again. This time, I was smart enough to put it on the wiki! http://wiki.bestpractical.com/index.cgi?RPMInstall

RE: [rt-users] My ShowConfigTab is missing!?!?

2006-04-26 Thread Parish, Brent
Title: My ShowConfigTab is missing!?!? Hi. This is fixed now. I am still not clear on what it was supposed to look like, or if what I did fixed anything. Its quite possible (likely?) that I just overlooked it in the first place. In any case, I added a line into the ACL table, following

[rt-users] possible permissions (ModifyTicket) bug in 3.4.5?

2006-04-26 Thread Claude M. Schrader
Hello, We have been removing all global permissions from the Privileged user group on our RT install, to let some important customers have access to their own support queue. In doing this, we seem to have stumbled on what appears to be a bug with the ModifyTicket setting. The user is able to

[rt-users] cc only kinda working

2006-04-26 Thread kate.wilson
I have RT 3.4.4 installed and has been used for a while now. Here's my problem: In a ticket that already exists, a user click reply. IF the user adds an email address into CC at the top of the ticket (right above the subject field) the email does not go to that recipient. Now, anyone that is on

RE: [rt-users] cc only kinda working

2006-04-26 Thread Kristopher Lusk
You need a Scrip that says On Correspond Notify Ccs with template Correspondence. You probably just have one that says On Correspond Notify AdminCcs with template Correspondence. Kris -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of kate.wilson Sent:

RE: [rt-users] cc only kinda working

2006-04-26 Thread kate.wilson
Thank you for the response! I have the default already set up: On Correspond Notify Requestors and Ccs with template Correspondence and it does notify CC's that have been assigned below the message text bow, just not the one above it. -Original Message- From: Kristopher Lusk

Re: [rt-users] possible permissions (ModifyTicket) bug in 3.4.5?

2006-04-26 Thread Joshua Colson
On Wed, 2006-04-26 at 14:16 -0400, Claude M. Schrader wrote: Hello, We have been removing all global permissions from the Privileged user group on our RT install, to let some important customers have access to their own support queue. In doing this, we seem to have stumbled on what appears to

[rt-users] setQueue or SetQueue?

2006-04-26 Thread Boldra
I'm using 3.5.6 and was having problems debugging a scrip with setQueue. I don't know quite what the difference between setQueue and SetQueue is, but when I called setQueue from my scrip, I got a positive return code and success message, but the ticket wasn't moved. It only worked properly

RE: [rt-users] cc only kinda working

2006-04-26 Thread Kristopher Lusk
You're welcome. Hmmm that's interesting. Well, I'm not sure how to fix that in the code. But if you click the [Save Changes] button before you click the [Update Ticket] button, don't the new CCs you add in the 'CC:' text box get added to the list of recipients below the 'Message:' text box?

RE: [rt-users] cc only kinda working

2006-04-26 Thread kate.wilson
it doesn't work even if it's someone else's email address. i have also tried google and yahoo addresses. thanks, at least i know now not to test with my own email. _kate -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 26, 2006 4:05 PM To:

RE: [rt-users] cc only kinda working

2006-04-26 Thread tmaciak
I have found that RT never emails you if you enter your address and are logged in as that user (with that address). Yes indeed kind of strange, but maybe it figures why send an email to yourself when you are the one doing the updating/creating etc. ?? T.J. Maciak Internet/Intranet Developer

RE: [rt-users] cc only kinda working

2006-04-26 Thread Kelly F. Hickel
This is the default behavior. Clipped from /opt/rt3/etc/RT_Config.pm: # By default, RT doesn't notify the person who performs an update, as they # already know what they've done. If you'd like to change this behaviour, # Set $NotifyActor to 1 Set($NotifyActor, 0); NOTE: if you want to change

RE: [rt-users] cc only kinda working

2006-04-26 Thread kate.wilson
Hi, Ok so the problem is fixed thanks to many responses to my email. this list rocks! anyway... so i added a global scrip that is on transaction, notify other recipients using global template transaction. thank you joseph for your help!!! I'm sure there may be other ways to fix it, but this

Re: [rt-users] cc only kinda working

2006-04-26 Thread Andreas Putzo
On Wednesday 26 April 2006 21:31, kate.wilson wrote: I have the default already set up: On Correspond Notify Requestors and Ccs with template Correspondence and it does notify CC's that have been assigned below the message text bow, just not the one above it. You have to create a scrip On

[rt-users] Admin Cc

2006-04-26 Thread taan lindemans
I was wondering if it is possible to display the queue Admin CC in the Create a new ticket Web interface. Currently there is a field for adding a new Admin CC but it does not display the Admin CC already assigned to the queue. I can understand why you wouldn't want to display this when

[rt-users] javascript hideshow function

2006-04-26 Thread Sterpu Victor
I use mozilla and the hideshow function sometimes does not work. The chunkalways dissepears, but sometimes I can't make it appear back. I don't have this problem in internet explorer. This is the function: function hideshow(num) { idstring = "element-" + num; chunk =

Re: [rt-users] possible permissions (ModifyTicket) bug in 3.4.5?

2006-04-26 Thread Ruslan Zakirov
On 4/26/06, Joshua Colson [EMAIL PROTECTED] wrote: On Wed, 2006-04-26 at 14:16 -0400, Claude M. Schrader wrote: Hello, We have been removing all global permissions from the Privileged user group on our RT install, to let some important customers have access to their own support queue. In

[rt-users] issues with RT on gentoo suddenly?

2006-04-26 Thread Ted Serreyn
Have you seen any issues with RT suddenly requiring a login for every link that is clicked? Very annoying, and I am finding nothing in the logs. -- Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232 Serreyn Network Services, LLC http://www.serreyn.com/

Re: [rt-users] issues with RT on gentoo suddenly?

2006-04-26 Thread der Mouse
Have you seen any issues with RT suddenly requiring a login for every link that is clicked? Very annoying, and I am finding nothing in the logs. Offhand, this sounds like cookies are disabled. Have you checked out that possibility? /~\ The ASCII der Mouse \ /

RE: [rt-users] issues with RT on gentoo suddenly?

2006-04-26 Thread Ted Serreyn
Checked, cookies are still enabled, no changes to my RT config, more likely some supporting software upgrade broke things (mason?). more details. Rt-3.4.5, apache2, mod_perl2, gentoo based system I just finished re-installing latest version of the RT perl modules, mason, and apache, with no

RE: [rt-users] issues with RT on gentoo suddenly?

2006-04-26 Thread Ted Serreyn
Specifically what did you change, as I have my support site in my trusted sites list and I see nothing blocked. I have also explicitly allowed cookies from the site. Ted -- Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232 Serreyn Network Services, LLC

RE: [rt-users] issues with RT on gentoo suddenly?

2006-04-26 Thread Ted Serreyn
Also happens on a fresh install of firefox. I think this is server side. -- Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232 Serreyn Network Services, LLChttp://www.serreyn.com/ -Original Message- From: ?? [mailto:[EMAIL PROTECTED] Sent: Wednesday, April

Re: [rt-users] issues with RT on gentoo suddenly?

2006-04-26 Thread 陈然
I met the same situation a few days ago. I enabled cookies but it didn't work. Finally after I checked the setings of my Internet Explore, I found out that my RT site was blocked by Security and Privacy setings of my Internet Explore. I changed those setings back and it worked. - Original