[rt-users] Possible "My Tickets" bug

rt-3.6.0pre1 SearchBuilder-1.43 The default saved search for "My Tickets" is defined as: Owner = '__CurrentUser__' OR AdminCc.Name LIKE '__CurrentUser__' however '__CurrentUser__' is converted to the UserID number which is resolved for Owner but not for AdminCC.Name (even if "LIKE" is changed

[rt-users] ExtractCustomFieldValues Scrip

Hi all, Does anyone have or know where I can find out more info on this scrip? Or some sort of a tutorial on how to use / install etc? I know I need the scrip if I want to extract the customer field values from forms submitted to RT, but I'm having trouble finding much info about the speci

[rt-users] editing the predefined search

Can someone please confirm that the only ACL that allows users to "edit the predefined search" via the "RT at glance" page is "SuperUser" thanks Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.best

Re: [rt-users] Re: Request Tracker

Make sure an owner is assigned to the approval ticket and that they have the correct ACLs. For some reason even though I give privileged users the required access I still had to assign appropriate ACL's on a per queue basis (ie to the Approval queue). Hope this helps. Taan [EMAIL PROTECTED]

[rt-users] Re: Request Tracker

Sorry, Craig. Im still stucked here. Philip Kine gave some points on approval but it doesn't work for me (Subject: How to debug RT better). You also try it and hopefully you give me feedback. TY > Hi, > > > > I saw your post on the Request Tracker mailing list regarding the > Approvals no longer

Re: [rt-users] Cannot assign ticket

William Catlan wrote: Kenn, I appreciate the confirmation that the feature works. I have tried a number of different ways, including the more granular use of permissions at the queue level. Can you share the exact permissions you give to a group to allow them to assign an owner to a ticket usi

Re: [rt-users] Re: How to debug RT3 better

Hi Philip, Thanks for your response. My approval system was working when I'am still using 3.0.5. But after I upgraded to 3.4.5, this no longer works. I still tried your suggestion. I checked the permissions (even select everything) and reviewed the wiki. I checked the rt.log (full) and see n

[rt-users] There is a podcast interview with Jesse..

on http://www.perlcast.com - all about Jifty. Very interesting, check it out if haven't already. -- Scott T. Hildreth <[EMAIL PROTECTED]> ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.c

[rt-users] How to delete users?

Hi, Due to some testing I had to create several fake users in RT. Those users were never added to any group, ever posted anything, never created any ticket. Now I need to delete them. The manual says that you cannot delete users, only disable them. Well, I do not believe that I cannot do what I w

RE: [rt-users] Cannot assign ticket

Kenn, I appreciate the confirmation that the feature works. I have tried a number of different ways, including the more granular use of permissions at the queue level. Can you share the exact permissions you give to a group to allow them to assign an owner to a ticket using People -> Owner driop

[rt-users] Fetchmail start-up on system boot

Guys,   I as able to manage throw the configuration of fetchmail in order to poll my queue emails from my email Server.   I create an account, set the .fetchmailrc and so. When starting the service (# /usr/bin/fetchmail) the app works fine.   As finishing the job I wanted to add fetch

RE: [rt-users] Distinguish between the comments in ticket

Searchable archive: http://lists.bestpractical.com/search.html   Eric Schultz United Online From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kristopher LuskSent: Monday, May 08, 2006 12:59 PMTo: 'Kristopher Lusk'; rt-users@lists.bestpractical.comSubject: RE: [r

RE: [rt-users] Distinguish between the comments in ticket

Hi again List,   So, has this one been asked before?  Oh, and I am running v. 3.2.2. Also, can someone provide me with a link to the/a searchable archive?   Thanks, Kristopher   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kristopher Lusk Sent: Monday, May

RE: [rt-users] User customfields not showing up in the user form

thanks Quoting Nathalie Gagnon <[EMAIL PROTECTED]>: Hi amit, It's not necessary to modify code. Into wed page of RT, verify if you selected your custom field into Configuration-global-custom field-users. After that, you grant rights to see or modify this custom field to users or groups you wa

Re: [rt-users] A bug? Searchbuilder?

Appears that the problem is happening because of presence of "main.name = 'Tournummer'". The problem happens because "main" is an alias for Tickets table and the Tickets table has no column called "name". What you run this SELECT query against the database (I deal with oracle, you with MySQL)

RE: [rt-users] User customfields not showing up in the user form

Hi amit, It's not necessary to modify code. Into wed page of RT, verify if you selected your custom field into Configuration-global-custom field-users. After that, you grant rights to see or modify this custom field to users or groups you want to. I hope it will help you ! Take care! Nat Nat

RE: [rt-users] Edit Ticket

> is it posible to edit an existing ticket? > > (i.E if there is a mistake in spelling) > > Thanks for all help, > > Matthias Sure, if you edit the information the database :-) Here's the query I use to get the right rows out of the database: SELECT * FROM attachments WHERE transactionid IN (

[rt-users] Edit Ticket

Hello is it posible to edit an existing ticket? (i.E if there is a mistake in spelling) Thanks for all help, Matthias -- ___ Matthias Meier Fornoff und Heintzenberg GmbH Consulting, DV-Systeme, Dienstleistungen Hauptstr. 4, D-79224 Umkirch Tel +49

Re: [rt-users] Lack of trailing slash causing porblems in IE

Hi again, I still have the problem. I have found out some more information though. After checking the logs it seems that IE, when submitting the form info, actually does not generate a log entry. Also the 'Page cannot be found' error appears almost immediately which gives me the impression that I

RE: [rt-users] Images in Tickets

I commented out this section of code in /share/html/Ticket/Elements/ShowTransactionAttachments: #elsif ( $message->ContentType =~ /^image\//i ) { #$m->out('' ); #} Hope this helps! Eric Schultz United Online From: [EMAIL PROTECTED] [mail

[rt-users] User customfields not showing up in the user form

Hi, I have created customfiedls which applies to Users. Since RT 3.4.5 allows us to create custom fields which apply to users or groups. But the custom field does not show up in the user form. There is a place in the user form to show the user custom fields but it is alway empty. I checked in th

Re: [rt-users] Quick Ticket Creation Box - and code to change passwords back to md5 base 64

On Mon, May 08, 2006 at 06:58:28AM -0700, Winn Johnston wrote: > hello all, > > I have up graded to RT 3.4.5, everything seems to be working just fine. > Except for the Quick Ticket Creation Box on the main page. After using the > Quick Create ticket option, the ticket is never created.

Re: [rt-users] reminders for tickets

You're redefining variables that are already defined. Does the unmodified for local install version of rt-remind.pm work? If so, you botched the mods on your local. Jay Vlavianos wrote: Greetings. I dropped this one in here a couple days ago to no response. Thought I would try again, as

Re: [rt-users] A bug? Searchbuilder?

Hi Rangarajan, Here is the Output at the error log: [Mon May 08 16:26:20 2006] [error] [client 10.63.253.97] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: RR: SearchBuilder.pm: _DoSearch: QueryString is: SELECT DISTINCT main.* FROM (GroupMembers main LEFT JOIN Groups Groups_1 ON

[rt-users] Distinguish between the comments in ticket

Is there is a way to color code the different comments in the RT ticket system?  For example, if you want Customer Comments to appear differently than your Own (in-house) Comments, how could we accomplish this? ___ http://lists.bestpractical

[rt-users] User preferences

Hello I would like to set it so users can update their own preferences from within their weblogin, currently they can only change their password with selfservice, any idea how to achive this ___ http://lists.bestpractical.com/cgi-bin/mailman/listinf

[rt-users] Quick Ticket Creation Box - and code to change passwords back to md5 base 64

hello all,   I have up graded to RT 3.4.5, everything seems to be working just fine. Except for the Quick Ticket Creation Box on the main page. After using the Quick Create ticket option, the ticket is never created. Using the long form it works. Am i missing an option that needs to be turned on

[rt-users] reminders for tickets

Title: reminders for tickets Greetings.  I dropped this one in here a couple days ago to no response. Thought I would try again, as I cant imagine that I am the only person who wants to have people reminded that they have tickets J I am running rt-remind.pm (modified for local install) seems

Re: [rt-users] A bug? Searchbuilder?

In SearchBuilder.pm, inside "sub _DoSearch" you can use: print STDERR "RR: SearchBuilder.pm: _DoSearch: QueryString is: $QueryString\n"; (right after the statement "my $QueryString = $self->BuildSelectQuery();") When you do this queries against the database will result in the query getting

[rt-users] Images in Tickets

Hi Everyone,   Once in a while we receive SPAM into our ticket queues, with embedded images. Is there a way to configure Request Tracker to not display the images when a ticket it viewed? Attachments can only be viewed when one click on a link; is it possible for images as well?   Take

Re: [rt-users] A bug? Searchbuilder?

Hi Rangarajan, I'm using Mysql 4.12, i have also tried to update DBIxSearchbuilder from the old version to the newest, same result. > If you can, you may want to print out the query that is being generated by putting some debug statement in DBIx::SearchBuilder. And see if it runs against th

Re: [rt-users] A bug? Searchbuilder?

Torsten Brumm wrote: Hi RT Users, I think, i found a bug, or i'm too dumb. I'm trying the following query (from within a website, but also occurs from the Query Builder) ( Queue = 'GAI_ABF_NW' ) AND ( 'CF.{Tournummer}' = '03376' OR 'CF.{Tournummer}' = '03361' ) AND ( Status = 'new' OR Sta

Re: [rt-users] scrip and transaction

On Mon, May 08, 2006 at 07:03:27AM -0400, Roman Steven wrote: > I have a scrip which is supposed to run on a transaction. > > Does creating a ticket count as a transaction and therefore the scrip will > get executed? Creating a ticket results in a "Create" transaction. > > Also, if in the scrip

Re: [rt-users] Transaction Type/Field

Here's what I have in my public RT: qlite> select distinct(Type) from Transactions; Create Set CustomField EmailRecord Comment Status AddLink DeleteLink Take Give Told Correspond AddWatcher Steal CommentEmailRecord select distinct(Field) from Transactions; Password Status RefersTo Owner Told Desc

[rt-users] A bug? Searchbuilder?

Hi RT Users, I think, i found a bug, or i'm too dumb. I'm trying the following query (from within a website, but also occurs from the Query Builder) ( Queue = 'GAI_ABF_NW' ) AND ( 'CF.{Tournummer}' = '03376' OR 'CF.{Tournummer}' = '03361' ) AND ( Status = 'new' OR Status = 'open' Or Status

[rt-users] scrip and transaction

I have a scrip which is supposed to run on a transaction. Does creating a ticket count as a transaction and therefore the scrip will get executed? Also, if in the scrip I am changing some ticket values, do they also count as transactions and therefore the scrip will execute as well ? Roman _