[rt-users] Customer access to rt

I want to allow customers to use the RT, too. Once RT receives an e-mail from a new emailadress, an RT-account should be automatically created (password generated randomly) for this email address. Then this authentication-info should be sent to the customer as a welcome message with a couple

[rt-users] No confirmation for a new ticket

How can I create a rule that does not send any status-change-emails for a special incoming e-mail address? Eg: [EMAIL PROTECTED] - no notice of receipt and no ticket-close-email ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RE: [rt-users] order of scrips

I am trying to do 2 things on ON CREATE First is extract custom fields then send an autoreply with the custom fields in the content of the email. When the scrip is setup for on create on both no matter what the description name is it is still sending the autoresponse first... -Original

[rt-users] Handling millions of tickets with RT?

Hi, The customer I'm working for has deployed a customized RT version 3.0.10 to handle incoming and outgoing customers emails. With the actual configuration and recent database optimisations (MySQL 4.0 on a 4 Gb RAM server, 3 web frontends), the system can handle about 700.000 tickets /

Re: [rt-users] No confirmation for a new ticket

the clever hack is to create a user who has that email address as a username and no email address Best, Jesse -- This message was sent from my Treo. Please accept my apologies for its brevity and for any typos. -Original Message- From: =?iso-8859-1?Q?Uli_St=E4rk?= [EMAIL PROTECTED]

Re: [rt-users] Adding external links to menus

I'm pretty sure we've fixed this in a more recent rt. Best, Jesse -- This message was sent from my Treo. Please accept my apologies for its brevity and for any typos. -Original Message- From: Millard, Matt [EMAIL PROTECTED] Date: Thursday, Jun 8, 2006 4:59 pm Subject: [rt-users] Adding

[rt-users] Trying to use RTFM

I am not sure if this is the correct list. I have RT 3.4.5 installed and RTFM-2.2.0RC2 installed. When I try to run make initdb I get this error: make initdb /usr/bin/perl -Ilib -I/opt/rt3/lib /opt/rt3/sbin/rt-setup-database --action schema --datadir etc --datafile etc/initialdata --dba rt_user

[rt-users] SelectRequestor Question

Hey Team, I just found the SelectRequestor code (http://wiki.bestpractical.com/index.cgi?SelectRequestor) which allows you to select a user when creating a ticket which is awesome! I can't tell you how many 'bad' users have been created by my operators because they fat fingered an email

RE: [rt-users] Trying to use RTFM

Make sure that you set the user and password in MySql using this command: grant all on rtdb.* to [EMAIL PROTECTED] identified by 'wibble'; and make sure that your RT_SiteConfig.pm file matches the MySql Set($DatabaseUser , 'rtuser'); Set($DatabasePassword , 'wibble'); Set($DatabaseName ,

RE: [rt-users] Trying to use RTFM

Thanks. I manually edited the lines that were complaining based on a reply I just received and that worked. I thought I had it configured as you write here but I guess I had something misconfigured. It is working now. Thanks for the replies. Lamers, Dan [EMAIL PROTECTED] 06/09/06 2:00 PM Make

[rt-users] Global configuratiopn for AdminCc's

We have been using RT 3.4.4 on Oracle 9 (whatever) since it came out and I'm just now thinking why set up AdminCc privileges for each Queue when I can do it Globally? Dumb, I know. I should have thought of it before. Now, as I go about doing this, I noticed that at the Queue level, there is no

Re: [rt-users] 3.6.x: http/https with the same RT instance?

On Fri, 2006-06-09 at 19:52 -0500, TechnoSophos wrote: Are you using mod_perl, fastcgi, or fcgid? Sorry, should have thought to include more info. CentOS 4.3 perl 5.8.5 FastCGI 2.4.2 apache 2.0.52 mysql 4.1.12 -- /Ole Craig Security Engineer 303-381-3802 (main support hotline)