* On 26/06/06 17:58 -0700, Bill Chever wrote:
| Serge,
| *
| [Mon Jun 26 21:02:55 2006] [crit]: RT thinks this message may be a
| bounce (/opt/rt3/lib/RT/Interface/Email.pm:708)
| [Mon Jun 26 21:03:04 2006] [crit]: RT Recieved mail
| (<[EMAIL PROTECTED]>) from itself.
| (/opt/rt3/lib/RT/Interfa
* On 25/06/06 15:08 -0700, Jim Meyer wrote:
| Odhiambo!
|
| It's good to see you around here again. Just ran across some of our
| old postings circa 2002 and was thinking kind thoughts in your
| direction.
So I do deserve a beer? ;)
| I think I know exactly what the issue you're facing is. And
* On 25/06/06 11:27 +0300, Alexandr Ciornii wrote:
| Hello, Odhiambo.
|
| You wrote:
|
| > Having read the notes that came with rt-3.6.0, I realized that there
| > were no changes to the schema and the acls from 3.4.5 so I decided
| > I could test out rt-3.6.0
| There are no changes in DB schema
Is it possible, using the current ACLs in 3.6.0, for a user to be able
to assign the owner of a ticket but not modify the ticket in any other way?
I would like a user to assign the owner of a ticket but not be able to
resolve it.
thanks for any help
Taan
_
Serge,
*
[Mon Jun 26 21:02:55 2006] [crit]: RT thinks this message may be a
bounce (/opt/rt3/lib/RT/Interface/Email.pm:708)
[Mon Jun 26 21:03:04 2006] [crit]: RT Recieved mail
(<[EMAIL PROTECTED]>) from itself.
(/opt/rt3/lib/RT/Interface/Email.pm:704)
*
I got this when I first started testi
It was a browser issue. The problem did
not occur under IE only Firefox. Not sure why.
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Serge Bianda
Sent: Monday, June 26, 2006 5:55
PM
To:
rt-users@lists.bestpractical.com
Subject: [rt-users] Unable to view
headers
Hello!
On 6/26/06, Barry L. Kline <[EMAIL PROTECTED]> wrote:
There are multiple links in the Wiki that are displayed as:
spam://url.to-legit-site-here.com
that I don't believe are spam. The URL, when corrected, seems to be
legitimate. I've been rolling back defiled pages when I come across
t
When I click on “Take” to have ownership of a ticket, the
options to either “Open| reply|resolve|Comment” are not available
at all, the screen does not give you any option on the top right hand side. Any
reason why they are not appearing?
___
I get this message on my apache error_log, what is that supposed to
mean?
[Mon Jun 26 21:02:55 2006] [crit]: RT thinks this message may be a
bounce (/opt/rt3/lib/RT/Interface/Email.pm:708)
[Mon Jun 26 21:03:04 2006] [crit]: RT Recieved mail
(<[EMAIL PROTECTED]>) from itself.
(/opt/rt3/lib/RT/Inter
On Jun 21, 2006, at 1:14 PM, Kevin Murphy wrote:
Todd Chapman wrote:
On Wed, Jun 21, 2006 at 10:42:22AM -0400, Kevin Murphy wrote:
When I run:
/usr/local/rt3/sbin/rt-setup-database --dba postgres --prompt-for-
dba-password --action schema --datadir etc/upgrade/3.5.1
I get:
Creating data
There are multiple links in the Wiki that are displayed as:
spam://url.to-legit-site-here.com
that I don't believe are spam. The URL, when corrected, seems to be
legitimate. I've been rolling back defiled pages when I come across
them, but I've yet figured out a way to get the "spam" tag remove
Right, I jumped the gun :-)
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Monday, June 26, 2006 12:32 PM
To: Schultz, Eric
Cc: Joshua Colson; Philip Kime; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] What's the *Maximum* password length in RT?
On Mon,
On Mon, Jun 26, 2006 at 12:19:39PM -0700, Schultz, Eric wrote:
> It's the max length of the field in the database :-) This is by default
> 40, as Joshua mentioned.
>
No. 40 is the length of the MD5 hash. The password can basically
be as long as you want. Just because the hashed password
is 40 ch
It's the max length of the field in the database :-) This is by default
40, as Joshua mentioned.
| Password | varchar(40) | YES | | NULL|
|
Eric Schultz
United Online
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Joshua
Colson
On Mon, Jun 26, 2006 at 12:09:54PM -0700, Philip Kime wrote:
> Strange question I know but the SOX people are asking - they've asked
> for the minimum length (which is configurable). Now they want to know
> the maximum (!). Anybody have an idea?
We save it as an MD5 hash. so, really, "as much a
On Mon, 2006-06-26 at 12:09 -0700, Philip Kime wrote:
> Strange question I know but the SOX people are asking - they've asked
> for the minimum length (which is configurable). Now they want to know
> the maximum (!). Anybody have an idea?
By default it is 40 characters.
--
Joshua Colson <[EMAIL
Strange question I
know but the SOX people are asking - they've asked for the minimum length (which
is configurable). Now they want to know the maximum (!). Anybody have an
idea?
PK
--
Philip Kime
NOPS Systems Architect
310 401 0407
___
http:/
From this screen, you will notice that I’m missing something on the
upper top right hand side menu, right above Dates…: (Reply|Resolve|Comment)
How do I make them appear? I installed RT for the second time on the
same machine and the first time everything was fine, but not this tim
My RT 3.4.5 was installed correctly and I also have GD and all the perl
modules installed (GD::Graph, Apache::GD::options, ...), but I don't
seem to see the graph when I go to "Resolve Time Graph" under
"RTx-Statistics". All I can see if an icon of a picture that did not
load. If I right click on
I compiled and installed RTFM with no problem, but when I try to run the
command "make initdb" I get the following message:
/usr/bin/perl -Ilib -I/opt/rt3/lib /opt/rt3/sbin/rt-setup-database
--action schema --datadir etc --datafile etc/initialdata --dba rt_user
DBI connect('dbname=rt3;host=localho
On Mon, Jun 26, 2006 at 09:52:42AM -0700, Schultz, Eric wrote:
> I think that may break the regex parsing in MatchPattern() in
> CustomField_Overlay.pm. Unless you are talking about doing something
> like:
>
> (?#Year)^[12]\d{3}$
>
> becomes
>
> (?#Year)(^[12]\d{3}$)?
>
> Give it a try and let
We had a problem here over the weekend where apache ran into a memory
limit, and rt couldn't take any connections from rt-mailgate.
I pass mail from procmail to rt-mailgate, and rt-mailgate was failing
with errors like:
An Error Occurred
=
500 Server closed connection without sen
Is anyone ignoring certain attachment types with success? Several
users have Vcard's setup in their mail client and send a .vcf file
with each email. The attachment list on tickets can grow cumbersome
very quickly.
Thanks,
Brian
___
http://lists.bestp
I think that may break the regex parsing in MatchPattern() in
CustomField_Overlay.pm. Unless you are talking about doing something
like:
(?#Year)^[12]\d{3}$
becomes
(?#Year)(^[12]\d{3}$)?
Give it a try and let me know how that works for you :-)
Eric Schultz
United Online
-Original Messag
Hello,
I am trying to determine the "Response" time to our tickets. We have
determined that we want to calculate this based on the time between
the Status of New and Open. I had assumed that there would always be
a Transaction table entry for a status change and I could use these
to calcu
On Mon, Jun 26, 2006 at 11:13:32AM -0400, Ben Blakely wrote:
> Hello All,
>
>
>
> I'm wondering if there is a way to make a custom field a required
> entry/selection when creating a ticket. Does anyone know if this is
> possible?
>
This is a feature of 3.6.
___
On Mon, Jun 26, 2006 at 08:22:46AM -0700, Schultz, Eric wrote:
> I know what you mean, and I did something like that in my code that I
> backported from 3.5.x to 3.4.x. I added another regex field that said
> whether something was mandatory or not, where 1 is mandatory, and 0 is
> not:
>
> (?#Yea
Hello All,
I’m wondering if there is a way to make a custom field
a required entry/selection when creating a ticket. Does anyone know if this is
possible?
Thanks,
Ben
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-u
I know what you mean, and I did something like that in my code that I
backported from 3.5.x to 3.4.x. I added another regex field that said
whether something was mandatory or not, where 1 is mandatory, and 0 is
not:
(?#Year)(?#0)^[12]\d{3}$year, not mandatory
(?#Mandatory)(?#1).
$Ticket->CcAddresses
Eric Schultz
United Online
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tomasz
Wlodek
Sent: Sunday, June 25, 2006 8:02 AM
To: Undisclosed-recipients
Cc: rt-users@lists.bestpractical.com
Subject: [rt-users] How to show list of Cc:
Hi,
Nobody replied to my earlier post (below). Anybody else experience this?
Thanks,
Kevin Murphy
(Upgraded from RT 3.4.4 to 3.6.0, using PG 8.1.4.)
On the "RT at a glance" page, the subject links in the "10 highest
priority tickets I own" section are broken, because they don't include
the
Yes,
You did not run the database update scripts. Run them and this problem
will go away. Please see the README file.
Ted Serreyn wrote:
Anyone seen this before? I am trying the new RT build on gentoo.
Ideas? I am trying to get this working and see if it resolves the
attachment issue
Todd;
I have just applied Dirk Pape HideGlobalscrips to my RT-3.6 .. the patch
supplied did not work (it was based on rt-3.2) but it was easy enough to
change the appropriate Elements and libs .. less than a couple of hours
work and now it woks farily well ..
Roy
Todd Chapman wrote:
On Thu,
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