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I've recently discovered a problem with Subject header encoding of
Japanese text with mail notifications. the problem manifests in
thunderbird (mac and windows) and Mail.app.
in thunderbird, the part of the encoding up until the first break point
(wh
Hi list! I have successfully completed phase 1 of our data migration
project. I thought I'd share my scripts with you all. They will not be
useful out of the box since our current ticketing system is proprietary,
and I have to admit that my programming skills are pretty weak and I was
way too la
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Rick Garland wrote:
> Hi all:
>
> RT 3.4.5 on RedHat EL4
> Using sendmail 8.13 as the MTA
>
> Wanting to send email to 'rt' to open ticket. Got the groups and rights
> OK but the inbound mail hangs in the queue.
> (Deferred: prog mailer (/bin/s
Let me clarify:
Where in the code do I set the refresh rate to default to anything other
than "Don't refresh this page" so that whenever a user logs in, it is
already set and no manual interaction is needed.
Thanks,
Mathew Snyder
陈然 wrote:
> At the right side of the Home page.
>
> - Origina
At the right side of the Home page.
- Original Message -
From: "Mathew Snyder" <[EMAIL PROTECTED]>
To:
Sent: Wednesday, July 26, 2006 10:14 AM
Subject: [rt-users] default refresh rate
> Where do I change the default refresh rate from "Don't refresh this
> page" to any of the other opti
Where do I change the default refresh rate from "Don't refresh this
page" to any of the other options?
Mathew Snyder
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Title: Re: [rt-users] unable to open tickets via email
Rick,
I had this error also when setting up the mailgate. It is a documented error in the sendmail mailing lists (and online docs I believe). Basically it deals with the security settings in sendmail when running the sendmail smrsh program
www.sharpabt.com.au
The information contained in this
communication is confidential and may be legally privileged. It is
intended
solely for the use of the individual or entity to whom it is addressed
and
others authorised to receive it. If you are not the intended recipient
you are
hereb
Rueben -
It's unclear from your post where exactly the email is
repeating. Is it a new email each time, generated by RT, with different
headers but identical information?
If so, does it show up in the history display of the ticket
("outgoing email recorded")?
Is anythin
Look in the mail headers of the message-it is possible that the user
account has an autoresponder that is replying to RT, re-opening the
ticket each time you send mail that you have closed the ticket.
In my procmail configuration I have:
*!^From:.*remedy
*!^X-Loop: autoreply
*!^X-RT-Loop-Preventi
Greetings,
I am using version 3.4.2 of Request Tracker and the system has been running
fine for that last 6 months. 2 days ago one of our end-users sent an email
request to our helpdesk and it keeps repeating even after we resolved the
ticket. I have has to stop the mta to keep it from sending
I think I do. It changes whether IE is in "quirks" mode or not. Hm.
On Tue, Jul 25, 2006 at 04:11:10PM -0700, Sean W. Mahan wrote:
> Weirdnesses-of-weird, the same thing was happening to me. I pulled out
> the HTML comment from the beginning of the autohandler/Auth file (""), though, and that fi
Title: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes browser
Weirdnesses-of-weird, the same thing was happening to
me. I pulled out the HTML comment from the beginning of the
autohandler/Auth file (""),
though, and that fixed it. When left in there, the comment is the first
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On Tue, 25 Jul 2006 at 16:29 (-0400), Jeff Voskamp wrote:
All crucial paths are mentioned in
/usr/lib/perl5/vendor_perl/5.8.6/RT.pm starting around line 70. All the
perl libraries are anchored at /usr/lib/perl5/vendor_perl/5.8.6/RT
Jeff,
But my
On Tue, 2006-07-25 at 14:09 -0400, Ben McLendon wrote:
> We are running a new install of RT 3.4.5 on Redhat ES4.
>
> When creating a ticket and entering a recipient in the cc field, the
> named recipient does not receive a copy of the ticket.
Hi Ben,
I think what you are looking for is the Parse
Ben,
Check your "SeeOutgoingEmail" privileges at the Global and Queue
level to see what your allowing. Also, the "watch" right. You have to
decide if you want "everyone", "privileged", "unprivileged" or limited
to users and groups at the Queue level.
Kenn
LBNL
Ben McLendon wrote:
We a
OPPS! meant that for another e_mail Sorry. Cursor moved when I clicked it.
Rick Garland wrote:
Hi all:
RT 3.4.5 on RedHat EL4
Using sendmail 8.13 as the MTA
Wanting to send email to 'rt' to open ticket. Got the groups and rights
OK but the inbound mail hangs in the queue.
(Deferred: p
Rick,
Check your "SeeOutgoingEmail" privileges at the Global and Queue level
to see what your allowing. Also, the "watch" right. You have to decide
if you want "everyone", "privileged", "unprivileged" or limited to users
and groups at the Queue level.
Kenn
LBNL
Rick Garland wrote:
Hi all:
Kyle:
You need these settings in RT_SiteConfig.pm:
### What auth methods do you like and
in what order?
Set($AuthMethods, ['LDAP', 'Internal']);
# Should we create accounts for users
who aren't in LDAP?
Set($LdapAutoCreateNonLdapUsers, 1);
--
Eric N. Valor
Information Technology Manager
Daiml
Patch attached. Also, ShowTime is not currently used but
since time is currently shown, then the default should be
true. :)
-Todd
--- html/Elements/SelectDate(revision 8005)
+++ html/Elements/SelectDate(local)
@@ -46,7 +46,7 @@