Byron Jones wrote:
>
>> The sort order numbers do not have to be sequential. Try
>> setting the sort order to a different stepping, such as 5,
>> 10, 15, 20, etc. Then you can easily insert new records in between.
>
> what about changing the sort field from integer to float?
> that'll make it
Is this by design in 3.6.1rc2?
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
http://www.activsupport.com
Director of Technical Services
Direct: (415) 869 2991
> The sort order numbers do not have to be sequential. Try
> setting the sort order to a different stepping, such as 5,
> 10, 15, 20, etc. Then you can easily insert new records in between.
what about changing the sort field from integer to float?
that'll make it easier to insert items between
Jesse Vincent wrote:
>> To clarify, shouldn't the sort be reordered automatically when the
>> changes are saved?
>
> You mean renumbered? I'd be thrilled to see that happen. Want to send a
> patch?
>
Well, once I actually learn how to do that I would certainly do so.
However, I need to learn perl
On Tue, 2006-08-01 at 22:54 -0400, Mathew Snyder wrote:
> Running v3.6. We have a custom field with close to 100 items in it.
> They are all listed alphabetically so whenever a new item needs to be
> added, it gets added in the middle. This requires a complete reordering
> of the sort field for t
> To clarify, shouldn't the sort be reordered automatically when the
> changes are saved?
You mean renumbered? I'd be thrilled to see that happen. Want to send a
patch?
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Mathew Snyder wrote:
> Running v3.6. We have a custom field with close to 100 items in it.
> They are all listed alphabetically so whenever a new item needs to be
> added, it gets added in the middle. This requires a complete reordering
> of the sort field for the entire list.
>
> For instance s
On Tue, Aug 01, 2006 at 10:54:20PM -0400, Mathew Snyder wrote:
> Running v3.6. We have a custom field with close to 100 items in it.
> They are all listed alphabetically so whenever a new item needs to be
> added, it gets added in the middle. This requires a complete reordering
> of the sort f
Running v3.6. We have a custom field with close to 100 items in it.
They are all listed alphabetically so whenever a new item needs to be
added, it gets added in the middle. This requires a complete reordering
of the sort field for the entire list.
For instance suppose we have item 1 and 2 alrea
Hello,
We deployed a RT3.6.0 recently here. Today one user used the web interface
to create a ticket. Once he had his ticket created, he left that window open
for a while, and came back, wanting to check on his ticket, hit refresh, got
prompted about "postdata" by firefox, to which he said "OK",
I have managed to get my authentication to work against my
active directory
However it does not create the users for me so I have to
manually create the user and then it authenticate against my AD
What am I missing?
Here is my RT_Sitecofig
Set($WebExternalAuth , '1');
Set($We
Now, I don't really need Everyone to have the See Queue right, so if I
assign that right to Sales, all users in the Sales group can see the
queue. I guess I'm curious as to why the Everyone rights aren't
inherited here by users who are members of the Everyone group in this
case.
-Original Mes
Yes, you do have to run either rt-crontool or rt-escalate. The GUI only
allows you to set the variables for these two tools to use, it doesn't
actually change the priority.
I've been testing rt-escalate and have received code from the author
which will prevent the Last Updated field from bein
Hi all. I have a queue called Sales with the following group rights:
Everyone:
CreateTicket
ReplyToTicket
SeeQueue
Sales:
ModifyTicket
OwnTicket
ReplyToTicket
ShowOutgoingEmail
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
Watch
WatchAsAdminCc
However, users in the Sales *and* Everyone g
On Tue, Aug 01, 2006 at 02:20:42PM -0700, Joshua Colson wrote:
> I apologize if this is the wrong list for SearchBuilder questions. If so
> and you know where this should go to, please point me in the right
> direction.
>
> Suppose I have a DB schema like the following:
>
> ##
I apologize if this is the wrong list for SearchBuilder questions. If so
and you know where this should go to, please point me in the right
direction.
Suppose I have a DB schema like the following:
###
Table: [car]
[id] [year] [make][model]
Kenneth,
I do not have the ParseNewMessageForTicketCcs set to true so the
RTAddressRegexp is not even being used. Will setting this prevent this
from happening? If so is the format for the RTAddressRegexp
'[EMAIL PROTECTED],au$' ? Can this key have multiple values?
Thanks,
Rueben
Kenneth C
Hi Todd and Eric, Thanks for your emails. More
question: how can do the validation for multiple
values? I have tried that the validation doesn't work
for multiple value CF. Zhiming.
--- Todd Chapman <[EMAIL PROTECTED]> wrote:
> On Mon, Jul 31, 2006 at 09:55:18AM -0700, Schultz,
> Eric wrote:
> >
Ah! Of course.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 01, 2006 5:29 AM
To: David Smithson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CustomFiel
Hi everyone,
Maybe I’m missing something but I setup my queues to
have priority of 1 and “overtime move priority to 100.”
I’ve left the tickets alone for several days to test, and so far have not
gotten a single ticket to move up in priority, even the tickets that have set
DUE dates.
Sounds like you didn't run the upgrade scrips on the db. Check the README.
Alex Romanauskas wrote:
After enabling debug for RT this is the error I receive when it attempts
to retrieve the users lists for the drop-down.
Jul 31 08:51:41 tickets RT: RT::Handle=HASH(0xa14171c) couldn't execute
the
… I am able to save a search for a group without any
trouble, I’m trying to add a search to ‘My Saved Searches’
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Hayes, Paul
Sent: 01 August 2006 14:44
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Saved se
Hi,
I’m having some
trouble with saved searches. I’m trying to set up a saved search to allow
people to easily see all tickets for which they are the requestor.
I complete a valid
search in the Query Builder screen, test it by hitting ‘Search’,
and then click the Query Builder link
It makes it possible to do a crude two level, cascaded select.
The category is the first level. Try making some values with
the same catecory to see what I mean.
On Mon, Jul 31, 2006 at 10:49:05PM -0700, David Smithson wrote:
> Hi all. What is "Category" in the Values list for selects? What are
Hi
Does anyone know how we can make the £ sign
appear instead of a question mark?
When ever we create a ticket with figures
in, e.g. £34 - it shows up as ?34 in RT itself.
Thanks and kind
regards
Colin Durrant
Technical Director
Cipher-IT Ltd
0870 242 6241
"First they ignore you,
On Mon, 31 Jul 2006 10:01:35 -0400 (EDT)
Marco wrote:
> I have got a little further with this after realising that mason was
> caching the files. If I insert a line with
> "use RT::RM::ArticleCollection" in the /html/RTFM/Elements/NewestArticle
> file, it all starts to work, so what is happening
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