Re: [rt-users] Installing RTFM

On Mon, 31 Jul 2006 10:01:35 -0400 (EDT) Marco wrote: I have got a little further with this after realising that mason was caching the files. If I insert a line with use RT::RM::ArticleCollection in the /html/RTFM/Elements/NewestArticle file, it all starts to work, so what is happening is

[rt-users] £ sign shows up as ?

Hi Does anyone know how we can make the £ sign appear instead of a question mark? When ever we create a ticket with figures in, e.g. £34 - it shows up as ?34 in RT itself. Thanks and kind regards Colin Durrant Technical Director Cipher-IT Ltd 0870 242 6241 "First they ignore you, then

[rt-users] Saved searches Rt3.4.4

Hi, Im having some trouble with saved searches. Im trying to set up a saved search to allow people to easily see all tickets for which they are the requestor. I complete a valid search in the Query Builder screen, test it by hitting Search, and then click the Query Builder link

[rt-users] Priority Escalation

Hi everyone, Maybe Im missing something but I setup my queues to have priority of 1 and overtime move priority to 100. Ive left the tickets alone for several days to test, and so far have not gotten a single ticket to move up in priority, even the tickets that have set DUE dates.

RE: [rt-users] CustomField: Select One ?Category?

Ah! Of course. David Smithson CLICK HERE FOR ONLINE SUPPORT -Original Message- From: Todd Chapman [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 01, 2006 5:29 AM To: David Smithson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users]

Re: [rt-users] repeating email request...

Kenneth, I do not have the ParseNewMessageForTicketCcs set to true so the RTAddressRegexp is not even being used. Will setting this prevent this from happening? If so is the format for the RTAddressRegexp '[EMAIL PROTECTED],au$' ? Can this key have multiple values? Thanks, Rueben Kenneth

[rt-users] Does DBIx::SearchBuilder support nested objects?

I apologize if this is the wrong list for SearchBuilder questions. If so and you know where this should go to, please point me in the right direction. Suppose I have a DB schema like the following: ### Table: [car] [id] [year] [make]

Re: [rt-users] Does DBIx::SearchBuilder support nested objects?

On Tue, Aug 01, 2006 at 02:20:42PM -0700, Joshua Colson wrote: I apologize if this is the wrong list for SearchBuilder questions. If so and you know where this should go to, please point me in the right direction. Suppose I have a DB schema like the following:

[rt-users] Permissions Problem

Hi all. I have a queue called Sales with the following group rights: Everyone: CreateTicket ReplyToTicket SeeQueue Sales: ModifyTicket OwnTicket ReplyToTicket ShowOutgoingEmail ShowTicket ShowTicketComments StealTicket TakeTicket Watch WatchAsAdminCc However, users in the Sales *and* Everyone

RE: [rt-users] Permissions Problem

Now, I don't really need Everyone to have the See Queue right, so if I assign that right to Sales, all users in the Sales group can see the queue. I guess I'm curious as to why the Everyone rights aren't inherited here by users who are members of the Everyone group in this case. -Original

[rt-users] Autocreate uses + Active directory

I have managed to get my authentication to work against my active directory However it does not create the users for me so I have to manually create the user and then it authenticate against my AD What am I missing? Here is my RT_Sitecofig Set($WebExternalAuth , '1');

[rt-users] Create ticket on the web/refresh

Hello, We deployed a RT3.6.0 recently here. Today one user used the web interface to create a ticket. Once he had his ticket created, he left that window open for a while, and came back, wanting to check on his ticket, hit refresh, got prompted about postdata by firefox, to which he said OK,

[rt-users] Custom Field Select Multiple bug?

Running v3.6. We have a custom field with close to 100 items in it. They are all listed alphabetically so whenever a new item needs to be added, it gets added in the middle. This requires a complete reordering of the sort field for the entire list. For instance suppose we have item 1 and 2

Re: [rt-users] Custom Field Select Multiple bug?

Mathew Snyder wrote: Running v3.6. We have a custom field with close to 100 items in it. They are all listed alphabetically so whenever a new item needs to be added, it gets added in the middle. This requires a complete reordering of the sort field for the entire list. For instance

Re: [rt-users] Custom Field Select Multiple bug?

To clarify, shouldn't the sort be reordered automatically when the changes are saved? You mean renumbered? I'd be thrilled to see that happen. Want to send a patch? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Custom Field Select Multiple bug?

On Tue, 2006-08-01 at 22:54 -0400, Mathew Snyder wrote: Running v3.6. We have a custom field with close to 100 items in it. They are all listed alphabetically so whenever a new item needs to be added, it gets added in the middle. This requires a complete reordering of the sort field for the

Re: [rt-users] Custom Field Select Multiple bug?

Jesse Vincent wrote: To clarify, shouldn't the sort be reordered automatically when the changes are saved? You mean renumbered? I'd be thrilled to see that happen. Want to send a patch? Well, once I actually learn how to do that I would certainly do so. However, I need to learn perl far

RE: [rt-users] Custom Field Select Multiple bug?

The sort order numbers do not have to be sequential. Try setting the sort order to a different stepping, such as 5, 10, 15, 20, etc. Then you can easily insert new records in between. what about changing the sort field from integer to float? that'll make it easier to insert items between