I recently started having trouble with rt-mailgate where I get the
error at the bottom of this email.
I checked my aptitude logs to see what I had upgraded, and there
are a number of packages, though libdb4.3 looks somewhat promising. I
have not tried downgrading it yet.
I assumed that since
Hi. We're currently implementing RT in this way for our customers. In
our model, each customer has their own queue, so that we can manage
permissions in such a way that will allow AdminCC customers to do a
minimal amount of queue management without having the ability to see
other queues. Each cu
Hi All,
We need to install customer facing ticketing system so that customers can
create / check status / comment on the ticket using web interface. Once
ticket is created our admins will work to resolve it.
Checking if anybody has implemented RT in above fashion.
Thanks for any inputs, sugge
I have set this up
according to
http://wiki.bestpractical.com/?LDAP
and it is updating
the user information from AD on login but I can't log on with any AD passwords -
I have to use the RT internal passwords - any ideas? Possibly TLS not working?
But then I'd assume I wouldn't get an LD
I wonder if you might glean some truth by enabling debug output in
Elements/Footer:
<%ARGS>
$Debug => 2 <- changed from 0
$Menu => 1
Just a thought.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[m
Gary Hall wrote:
> I'm running RT-3.6.1.
>
> If I "Add" a search criterion using the drop down box whose
> default is "Requestor EmailAddress" and then "Add and Search"
> with a second criterion, the process fails with a message
> "Unknown Field: Requestor.EmailAddress" (or whatever field
> was se
Gary Hall wrote:
> I'm running RT-3.6.1.
>
> If I "Add" a search criterion using the drop down box whose
> default is "Requestor EmailAddress" and then "Add and Search"
> with a second criterion, the process fails with a message
> "Unknown Field: Requestor.EmailAddress" (or whatever field
> was se
Gary Hall wrote:
Once a ticket is merged into another ticket, it can't be found again
via its number.
Or can it? If so, how?
This became a bug in v3.6.0 but was fixed in v3.6.1. Upgrade to v3.6.1
to regain this ability. I am assuming you are using 3.6.0.
--
Mathew Snyder
___
Chris Riddoch wrote:
Now that I've got RT set up for my organization, I've got a couple
questions:
1) Why do no users besides root have the 'Preferences' in the menu at
the top? It has: Home, Simple Search, Tickets, Tools, Approval
2) It looks like the quick ticket creation from the front page
I'm running RT-3.6.1.
If I "Add" a search criterion using the drop down box whose
default is "Requestor EmailAddress" and then "Add and Search"
with a second criterion, the process fails with a message
"Unknown Field: Requestor.EmailAddress" (or whatever field
was selected from the drop-down box)
Ok my bad this didn't work:
{$Transaction->Content()}
Tried:
{$Tickets{'TOP'}->Content()}
Ideas?
John McCoy, Jr wrote:
Ok slightly moronic error on my part;
I had the same ===Create-Ticket: header for each ticket.
A few folks asked me just how I was doing this so her is the whole deal:
Scrip
Thanks for the reply, David. I guess I wasn't too clear.
I don't want to remove the module; I want remove one (or more) specific
reminders from the module once I've been reminded.
I tested it on Tuesday by adding a reminder for that same Tuesday
and it's been there ever since. Once reminders ha
Ok slightly moronic error on my part;
I had the same ===Create-Ticket: header for each ticket.
A few folks asked me just how I was doing this so her is the whole deal:
Script: Employee Term Workflow
Description: Create tickets for each task that needs doing
Condition: Employee Termination Notice
Now that I've got RT set up for my organization, I've got a couple
questions:
1) Why do no users besides root have the 'Preferences' in the menu at
the top? It has: Home, Simple Search, Tickets, Tools, Approval
2) It looks like the quick ticket creation from the front page is
decidedly unhelpful
Rueben,
I don't know. never messed with it. I see all this stuff in the list so
I don't mess with it if I can help it, especially the mail part of it.
Kenn
Rueben Gooch wrote:
Kenneth,
I do not have the ParseNewMessageForTicketCcs set to true so the
RTAddressRegexp is not even being used.
Edit the RT at a glance thing: from the front page, click the 'Edit'
link at the left end of the RT at a glance header. Then just remove the
module from the summary section.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PRO
Once a ticket is merged into another ticket, it can't be found again
via its number.
Or can it? If so, how?
--
Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291-5404
Simon Fraser University |
Burnaby, B.C. V5A 1S6 |
_
RT-3.6.x has a Reminders section on the Home page for privileged users.
I can see how to add a reminder (via the Reminders section on a Ticket
page). How does one remove them from the Home page?
--
Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291-
Hi. I can tell you that the spaces do
matter. I’ve created all of my queues without spaces, using underscores
where appropriate. I guess that’s my workaround.
David
Smithson - ActivSupport
ONLINE
SUPPORT - 415-979-9285
From:
[EMAIL PROTECTED] [mailto:[EMAIL PRO
I don’t have any useful suggestions
but I’d love to find a resolution to the “two emails” for
every resolution problem. Our users get two emails when we resolve their
tickets. (When we resolve tickets, the final message is sent as a “reply”
, never a comment, thus creating an email from an
Thanks for the comment Drew... any idea which template to look at? They
are all the defaults and I went through each one and couldn't see where
an email address is added.
My templates are below for Correspondence & Admin Correspondence
Default correspondence template
To: "AdminCc of itsupport Ticket #2528":;
You have an error in your template it looks like. It is trying to send
to a HIGHLY invalid address, as quoted above.
Steve Berg wrote:
RT Team,
I've been getting this bounce from sendmail ever since I started using
RT and want to try to work out w
RT Team,
I've been getting this bounce from sendmail ever since I started using
RT and want to try to work out why it's happening. The bounce is below
and it's complaining about the syntax of the AdminCC address.
In my ticket queue I have 5 named individuals that are AdminCCs and I
checked
Chris Riddoch wrote:
> When I do a make initialize-database, I get a segfault on Solaris 10:
Yeah, I know it's cheesy to reply to myself, but I want anyone else who
runs into this issue to have an easier time of fixing it than I did.
Running the Perl debugger, at least didn't segfault. It complai
After 2 hours of debugging I found the "bug".
Example:
===Create-Ticket: NOC-Net
Queue: testq-noc
Subject: CC_BringInto: NOC-Net/{$Tickets{"TOP"}->Subject}
Requestor: [EMAIL PROTECTED]
Depended-On-By: Operating-Master
Content:
{ &getParentCF(); }
{ &getParentHistory(); }
ENDOFCONTENT
This piec
I have been experimenting
with the TransactionBatch stage for a scrip to make sure that the requestor
only gets one email when his ticket is resolved. A resolve action results in
two transactions, a correspond and a status change transaction. I have defined
two different scrips, one that se
On Wed, Aug 09, 2006 at 10:51:43AM -0400, Jim Brandt wrote:
>
> I installed the 3.6.1 upgrade with great anticipation, fired up the
> server, logged in, clicked on a link...and logged in again.
>
> For me, looks like multiple logins are still not squashed. Details:
>
> Mac OS X 10.4 server
> pe
I am creating custom fields that are the "select one value" type in rt
3.4.5. I am reading my tickets in from email and I'd like the email to
be able to populate the custom field. My question is in the email do I
just use the name of the custom field value or do I need to use the sort
number in t
Joop van de Wege wrote:
I read somewhere that Apache::Session could be the culprit. So I upgrade
the rt-3.6.1 perl instance Apache::Session to 1.81. Did apache stop,
cleaned mason-cache, apache start and tried to login, got the Home page
and clicked Home again--> no loginbox ;-))) yeah.
For
Hello,
The only thing I can seem to successfully search for using
the simple search (search box/button on top right hand of at a glance screen)
is a valid ticket number. I read on the Wiki that this is one of 3 things it’s
supposed to search for. The two are search for tickets by queue
Hi,
I have downloaded, extracted and got through most of the set up of RTFM-2.2.0RC2
The readme has 6 steps, I completed 4 of them but number 5 says to "make initdb", it is at this stage I get an error and I can't find a solution.
After typing "make initdb" I get:
/usr/bin/perl - Ilib -I/usr
Hi RT Users,hopefully someone can help me with this issue.I have a perl Script (i think from Dirk Papes Homepage) StalledUntilNow.pm. This works fine so far. It looks for all tickets with a specific Status and a special Starts Value:
$self->TicketsObj->LimitStatus(VALUE => 'stalled', OPERATOR =>
On Wed, 9 Aug 2006 17:14:56 -0400 (EDT)
Don wrote:
> Mine is commented out and seem to experience the re-login only on the
> first click. For example, after login, if the user just clicks Home, it
> says they aren't logged in.
I had this behaviour with 3.6.1rc(1|2) but I just installed 3.6.1
Hello,
Does somebody know if it
is possible to change the order of transactions? The problem is that I have a
scrip that sends an email to the requestor when the RT user sends a reply
(correspond transaction) and another scrip that sends an email when the RT user
chooses to resolve the
Hi Ziya,
there is an old extension to RT doing this, you can have a look into the
SVN, there is something called RT-ProjectManager, i'm just playing
around with this under 3.6.1 but there is one missing file
(Scheduler.pm) hopefully jesse will upload this soon to the SVN.
Torsten
Ziya Suzen
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