Hello,I'm trying to determine the amount of time a ticket spends in a category. IE, we have added a "pending_client" category to our install of RT, we'd like to know how long each ticket spends in this category. Is there an easy way to do this? (Note that a ticket may go in and out of this category
Taking the suggestion off list from a helpful RT user and member of the
Frobozz Magic Apache Configuration Consortium, I reversed the order of
the Location blocks. Of course! This worked.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
F
Does the order of affect things? Try putting
images after /.
On Wed, Aug 16, 2006 at 02:30:14PM -0700, David Smithson wrote:
> Ok, this sh!t aint workin' for me. What the 'F' am I doing wrong?
> Here's my Apache conf:
>
>
> ServerName rtdev.activsupport.com
> DocumentRoot /opt/rt3-dev/
Ok, this sh!t aint workin' for me. What the 'F' am I doing wrong?
Here's my Apache conf:
ServerName rtdev.activsupport.com
DocumentRoot /opt/rt3-dev/share/html
AddDefaultCharset UTF-8
ExpiresActive On
ExpiresByType text/css A3600
ExpiresByType image/png A3600
ExpiresByType applicati
Using "rt comment
-a" in rt 3.6.x seems to always attach the file as text/plain. Is there any way
to change the encoding?
PK
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Philip Kime
NOPS Systems Architect
310 401 0407
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David Smithson wrote:
Yes. Other (smaller) PNG images work. Not sure what the upper limit is, but I
reduce the size of the image down to 3k, it works.
The autohandler copies the selected file over after setting the
content_type.
The codes does
local $/ = \16384;
$m->out($_) while (<
I've just started playing around with reminders in RT 3.6.0 and they appear
to be working. However, whenever I create a reminder, it creates a new
ticket referencing the original and then sends email to the queue watchers.
Is there anyway to prevent this behaviour?
Thanks
Dan
DISCLAIMER: The in
That's because your small image has no strings that are trippin
Mason processing. If you fix your Apache config then large
images will work too.
Let's see your apache config.
-Todd
On Wed, Aug 16, 2006 at 12:19:54PM -0700, David Smithson wrote:
> Yes. Other (smaller) PNG images work. Not sure
Yes. Other (smaller) PNG images work. Not sure what the upper limit is, but I
reduce the size of the image down to 3k, it works.
-Original Message-
From: "Jesse Vincent" <[EMAIL PROTECTED]>
To: "David Smithson" <[EMAIL PROTECTED]>
Cc: "Jesse Vincent" <[EMAIL PROTECTED]>; "Alan Clegg" <[
Hi there,
Sometime ago I got an authentication failure when using LDAP overlay
(Jim Meyer's contribution).
I noticed this would happen when a LDAP user logged in (web) for the
first time which in turn would let autohandler callback do the user auto
creation.
The failure would occur in the foll
On Tue, Aug 15, 2006 at 11:01:01PM -0700, David Smithson wrote:
> Full path is /opt/rt3-dev/share/html/NoAuth/images/activlogo2006.png.
>
You probably don't have apache configure correctly so that
the file in the images directory are not processed by Mason.
-Todd
Hi Torsten,
Thanks for your help.
I got fastcgi up and running without any problem.
I had to make some changes to your config file since I do not use
VirtualHost.
Hope someone find this (see snippet below) info useful.
Thanks a lot,
Dário
AddHandler fastcgi-script fcgi
Options FollowSymL
* Jesse Vincent <[EMAIL PROTECTED]>:
> On Wed, Aug 16, 2006 at 08:32:58AM -0700, David Smithson wrote:
>> 3.6.1, recently upgraded from 3.6.0, which was installed clean.
> Is there an autohandler in NoAuth/images?
Yes, but not knowing enough about Mason, I didn't know exactly what I was
looking
I also get the error 'Unknown field: Requestor.EmailAddress'.
The debug output as suggested by David Smithson is the following:
$%ARGS = {
'ActorOp' => '=',
'AndOr' => 'AND',
'WatcherOp' => 'LIKE',
'ValueOfActor' => '',
'Format' => '\' href
On Wed, Aug 16, 2006 at 08:32:58AM -0700, David Smithson wrote:
> 3.6.1, recently upgraded from 3.6.0, which was installed clean.
Is there an autohandler in NoAuth/images?
> David Smithson
>
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Hi Steve,i had the same problem. pick the libapreq from the install cd of rhel or get it via yum from fedora repro.Torsten2006/8/16, Steve Berg <
[EMAIL PROTECTED]>:Guys,I'm trying to get HTML::Mason installed and when I attempt to install
libapreq-1.33 I get the following error:# perl Makefile.PLm
I knew I should have searched the wiki again. Thanks, Alan. This will
work fine for me.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Alan Clegg [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 16, 2006 5:13 AM
To: David Smiths
Error is fairly straight forward. In order to install libapreq-1.33 you need a
lower version of mod_perl. mod_perl 1.99 was beta for mod_perl 2.0 and you
should be using libapreq-2.0 or higher with it. mod_perl also modified its API
during the 1.99 cycle so if your running Apache2+ (whcih I ass
3.6.1, recently upgraded from 3.6.0, which was installed clean.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 16, 2006 8:30 AM
To: Alan Clegg
Cc: David Smithson; der
On Wed, Aug 16, 2006 at 07:59:42AM -0400, Alan Clegg wrote:
> * David Smithson <[EMAIL PROTECTED]>:
>
> > If I scopy the same image to another Apache server ( no Mason ), I can
> > view the PNG through Apache. Why is Mason trying to interpret this PNG?
> > *pulling hair out* *throwing stuff a
CentOS4.3
Mysql 4.1.20
Perl 5.8.5
rt3.2.2
New RT is set up on a new box, fresh install, import to fresh Database.
rt2-dumpfile goes along great. dumpfile-rt3 also went fine after upping
the max_packet size for mysql. Log in to the web interface and all my
current tickets are there, the queue
Guys,
I'm trying to get HTML::Mason installed and when I attempt to install
libapreq-1.33 I get the following error:
# perl Makefile.PL
mod_perl 1.x ( < 1.99) is required at Makefile.PL line 34.
BEGIN failed--compilation aborted at Makefile.PL line 36.
I have mod_perl1.99 installed - this is
Anyone have the Steal Ticket notification working with RT
3.6.X? I have tried using the sample in RT Essentials but notification to
the former owner is never sent/received. The book has two examples of the
template but they are not the same. Would appreciate a working example of
the scri
Hi there
Sorry for the delay. I had to make sure my company was OK with the
idea of giving away our work :).
Here is what we have developed:
rt-project-proto.tar.gz
Description: GNU Zip compressed data
Let me know if you think it should go into wiki as well (probably
into Contributions?).
* Alan Clegg <[EMAIL PROTECTED]>:
> Yes. I found an answer via google (and it was painful, as "mason" seems to
> be linked with other things and not just web development). The following
> gets rid of the mason handler to allow graphics to NOT be interpreted:
>
> AddDefaultCharset UTF-8
> Set
* David Smithson <[EMAIL PROTECTED]>:
> If I scopy the same image to another Apache server ( no Mason ), I can
> view the PNG through Apache. Why is Mason trying to interpret this PNG?
> *pulling hair out* *throwing stuff at cat*
Yes. I found an answer via google (and it was painful, as "mason
Yes, I did. After removing the customizations, the database setup
worked fine and now I can see root user in database.
Thank you very much for helping me out !
Dário
Jesse Vincent wrote:
Creating users...(Error: Could not set user info)0.(Error: Could not set
user info)0.done.
Creatin
Hi Dario,no problem:i'm running apache2 under RHEL3, here are the importent parts from my httpd.conf:LoadModule fastcgi_module /usr/lib/httpd/modules/mod_fastcgi.soFastCgiServer /opt/rt3ast/bin/mason_handler.fcgi -idle-timeout 300 -processes 30 -listen-queue-depth 300 -priority 9 -appConnTimeout 2
Thanks for the info Torsten.
I will try FastCGI then.
If you can send your config file, it will be great and save me some
time.
Thanks a lot,
Dário
Torsten Brumm wrote:
Hi,
i'm not sure if this will work with mod_perl. i have used FastCGI or
FCGI to do this.
There is a very good wiki ent
FCGI
On 8/16/06, Torsten Brumm <[EMAIL PROTECTED]> wrote:
FCGI or FastCGI?
I had similar problems with FastCGI, which occurs after the timeout value of
FastCGI Handler.
2006/8/16, Murali Manohara < [EMAIL PROTECTED]>:
>
Dear All,
I am getting this message for a long time from my fcgi server
I am using procmail to deliver tickets to rt.
In /etc/aliases I have got something like
support:"|/usr/bin/procmail /path/to/support-procmail.rc"
This is how my support-procmail.rc looks like:
# delete
:0
* ^Subject: Out of Office AutoReply:
/dev/null
# we do not want tickets for autoreplies
:
About automatically set owner
See http://wiki.bestpractical.com/index.cgi?AutoSetOwner
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S
-Oprindelig meddelelse-
Fra: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] På vegne af Peter
Dominguez
Sendt: 15. august 2006 13:59
Til:
David Smithson wrote:
If I scopy the same image to another Apache server ( no Mason ), I can
view the PNG through Apache. Why is Mason trying to interpret this PNG?
*pulling hair out* *throwing stuff at cat*
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-O
I did some experimenting and found that the file size matters. I don't
exactly know why yet. Maybe something to do with
/NoAuth/images/autohandler.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: David Smithson
Sent: Wednesday, Au
Hi,i'm not sure if this will work with mod_perl. i have used FastCGI or FCGI to do this.There is a very good wiki entry at wiki.bestpractical.com.If you need more help, i can sent you my config (apache)
Torsten2006/8/15, Dario Luis Coneglian Oliveros <[EMAIL PROTECTED]>:
I've been trying to setup t
If I scopy the same image to another Apache server ( no Mason ), I can
view the PNG through Apache. Why is Mason trying to interpret this PNG?
*pulling hair out* *throwing stuff at cat*
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
Fro
If I grab something like
http://rtdev.activsupport.com/NoAuth/images/css/dark-arrow.png it
displays as expected.
If I grab http://rtdev.activsupport.com/NoAuth/images/activlogo2006.png,
I get a verbose error from Mason. It seems to be trying to execute the
PNG.
I also confirmed that it has not
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