I was new on the RT system administration and I just wonder if the
ticket status fields can be changed. Right now it has "New", "Open",
"Stalled", "Resolved", "Rejected" and "Deleted" which I want to add more
fields to reflect my needs. I looked on the wiki documentation and
nothing much mentio
Title: Status fields adding
Dear all,
I was new on the RT system administration and I just wonder if the ticket status fields can be changed. Right now it has "New", "Open", "Stalled", "Resolved", "Rejected" and "Deleted" which I want to add more fields to reflect my needs. I looked on the
Can somebody point me to it? The two wiki pages that I've found don't
really seem authoritative: ManualApprovals and ApprovalCreation. I
thought I saw an explanation of ___Approvals and how to configure it
(them) somewhere, but I can't find it now.
When do we get to buy a revised _RT Essentials_
Shannon Adams wrote:
> I have RT 3.6.0 configured and running on a test
> server. In trying to restore my live RT 3.4.3
> database backup into 3.6.0, I get the following
> error:
>
> ERROR 1153 (08S01) at line 80: Got a packet bigger
> than 'max_allowed_packet' bytes
>
> I changed my my.cnf to
I have RT 3.6.0 configured and running on a test
server. In trying to restore my live RT 3.4.3
database backup into 3.6.0, I get the following
error:
ERROR 1153 (08S01) at line 80: Got a packet bigger
than 'max_allowed_packet' bytes
I changed my my.cnf to include:
[mysqld]
max_allowed_packet=16
Please reply to the list so everyone can benefit.
On 8/29/2006 3:45 PM, Shannon Adams wrote:
> Thanks for the response. I think I am getting closer
> now. The following link logs me in automatically:
> http://rt.ourcorp.com/?user=guest&pass=guest
>
> However, I want to to provide a link that wi
Thanks for the quick reply. We don't have a limit on either the fs or
mysql. I believe we've been over 4gb for a while now. I wish that was
it though!
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 30, 2006 5:12 PM
To: Hochberg, Keith
Cc: rt-u
On Wed, Aug 30, 2006 at 05:09:31PM -0400, Hochberg, Keith wrote:
> Hi,
>
> We run RT3, 20 queues, 110,000 tickets and about 40 users. Versions are
> RT 3.2.3, mysql 4.0.20 and apache 2.0.52 on CentOS4.2 with kernel
> 2.6.9-22. We recently started experiencing an issue where tickets were
> be
Hi,
We run RT3, 20 queues, 110,000 tickets and about 40 users. Versions are
RT 3.2.3, mysql 4.0.20 and apache 2.0.52 on CentOS4.2 with kernel
2.6.9-22. We recently started experiencing an issue where tickets were
being created in our queues with no message body. We tracked it down to
a problem
I have limited my httpd processes but I am unsure how to limit the number of mysql processes running...On 8/30/06, [EMAIL PROTECTED]
<[EMAIL PROTECTED]> wrote:
RT 3.4.2Hello,I was looking at "top" on my RT install and noticed that there were 9 httpd processes running and about 12 mysql process run
RT 3.4.2Hello,I was looking at "top" on my RT install and noticed that there were 9 httpd processes running and about 12 mysql process running...Needless to say that was slowing down the performance of RT...
Is there a way to limit the number of processes? Is that an apache configuration issue or a
Ole Craig wrote:
> On Tue, 2006-08-29 at 09:33 -0400, Chip Mefford wrote:
>> Attempted to install 3.6.0 on Centos 4.3 (up to date as of this am)
>> I've been trying for a few weeks, on and off to get this working.
>>
> [...]
>
> Chip -
>
> I've been running 3.6.0 on CentOS 4.3 without too many t
> I think it was fixed in 3.6.2, it's not yet released, but you can grab
> a patch from svn repository if you need it ASAP.
Ah, thanks.
Will wait for the next release, as it's not that urgent ;-)
Gavin.
>
> On 8/30/06, Gavin Henry <[EMAIL PROTECTED]> wrote:
>> Hi All,
>>
>> Just doing some tic
At Wednesday 8/30/2006 01:07 PM, John McCoy wrote:
I took this one step further and checked to make sure no owner had
been defined first
# Nobody is ID 10 on our system
return 0 unless $self->TicketObj->Owner =~ /^10$/i;
[ Isn't "=~ /^10$/i " a complicated way of writing "== 10" ? ]
If yo
I took this one step further and checked to make sure no owner had been
defined first so new condition of:
[EMAIL PROTECTED] ~]# cat /opt/rt3/local/lib/RT/Condition/NewNoOwner.pm
# Test to see if incoming tickets have no owner set
# By jmccoy on and around July 2006
package RT::Condition::NewNoO
I think it was fixed in 3.6.2, it's not yet released, but you can grab
a patch from svn repository if you need it ASAP.
On 8/30/06, Gavin Henry <[EMAIL PROTECTED]> wrote:
Hi All,
Just doing some ticket searches and hit:
Results
Unknown field: Requestor.EmailAddress
This is with 3.6.1
Any id
Hi All,
Just doing some ticket searches and hit:
Results
Unknown field: Requestor.EmailAddress
This is with 3.6.1
Any ideas?
--
Kind Regards,
Gavin Henry.
Managing Director.
T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 824887
E [EMAIL PROTECTED]
Open Source. Open Solutions(t
User activity is not logged in RT, you can always query the Transactions
table for anything modified or inserted ..
but logging user actions in query builder is not possible easily
Roy
[EMAIL PROTECTED] wrote:
I am currently logging in debug mode to a file.
I currently do not see any informatio
Hi,
how can I search in ticket history? I've tried add ContentType LIKE
'text/plain' AND Content LIKE 'simple text you want to find here' in
search criteria but it doesn't work.
I have RT 3.4.1
Can somebody help?
Petr
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