Hi all
I'm an absolute RT neophyte, so my apologies in advance. I've trawled
through previous listings for solutions to similar requirements, but because
I don't speak its programming dialect, I've not been able to successfully
adapt things that I've found in the archives.
So here's there the re
OK! I'm making some progress here! I have RT 3.6.1 working just
fine, as near as I can tell with all of my 3.0.1 "stuff" imported
over. Whew! I really like the new GUI Much nicer looking
Only problem now is that the RT URL is http://192.168.0.3/ instead of
http://192.168.0.3/rt like I
A little more info about my Apache setup (which worked OK with the
vanilla 3.6.1 install, although I never tried to actually use it)
I'm sure this is a very simple fix to httpd.conf (if I only knew what it was..)
NameVirtualHost *:80
ServerAdmin [EMAIL PROTECTED]
ServerName patrol.v
as i know the ticket that causes this problem, is there some way to get
a dump of all the information relating to the ticket?
is there a database sanity check?
i'm thinking there's some sort of database corruption, maybe a circular
link or something. *shrugs*
-byron
> -Original Message-
Got the vanilla 3.6.1 install going.
Copied the 3.0.1 RT database as follows:
/usr/bin/mysqldump --user=rt_user --password=rt_pass --databases
rt3 > /home/frankie/rt.sql
Copied to the new server
Imported old DB with :
mysql --user=root --password=x < /home/frankie/rt.sql
Upgraded doing (
Frank Saxton wrote:
This is my fourth or fifth time installing RT and I see that the
process continues to improve! I have it just about installed thanks
to some really good Wiki instructions. I'm just about done but have a
final question or two.
RT 3.6.1 on RHEL 4.0
I was confused when it c
On 9/7/06, Frank Saxton <[EMAIL PROTECTED]> wrote:
This is similar to the error I got when doing makedatabase-initialize ***[EMAIL PROTECTED] etc]# mysqladmin drop rt3mysqladmin: connect to server at 'localhost' failederror: 'Access denied for user 'root'@'localhost' (using passwor
Hi All,I am following the document which is available on http://wiki.bestpractical.com/index.cgi?DebianStableInstallGuideI follow each and every instuction and it seems to me working i checked database it is properly installed and working fine.I checked by make
testdeps
Thanks for your response Roy.
What would it take to include the last item in the ticket history as
well as the first.
Thanks again.
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 06, 2006 10:52 AM
To: Michael Leighty
Cc: rt-users@lists.best
That's very good information. Thanks very much for the concise
step-by-step Roy.
I do plan to "import" the rt 3.0.? database into this new
installation but I figured it would be better to get the vanilla
3.6.1 install on the new server working first. Did as you suggested
and to no one's sur
Any Suggession on this?Note: forwarded message attached. __Do You Yahoo!?Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com --- Begin Message ---
Hi,I have follow the document which is available on http:/
Michael,
We did this by creating a Custom Field called "Description" and putting
the subject line in it if the ticket came from E_mail. The Field is
mandatory so that when an owner opens it, he must put info in the field.
The subject data gives him a start. When the ticket is resolved, we
m
I have been unable to make any headway on this problem... Firefox on
windows says it fails to load the RSS feed, even when creating it
after having logged into RT.
I can download the contents of the feed in firefox by clicking the
rss link, I can open this file in a text editor or in a brow
On Thu, Sep 07, 2006 at 12:36:51PM +0100, Ricardo Manuel Oliveira wrote:
> Hi,
>
> We have several RT installations some years now, and everything has
> been working fine. We have recently installed a RT 3.6.0 in a client,
> and we've seen a strange behaviour: the Sender: header in outgoing
>
Hi,I have follow the document which is available on http://wiki.bestpractical.com/index.cgi?DebianStableInstallGuide I edit the Edit /usr/local/rt3/etc/RT_SiteConfig.pm: file and make following entries Set($rtname, 'rt.eai.india.campuseai.org');Set($Organization , "eai
Whoops. Forgot to mention:
In the past, I've set up three on the web interfaces and put them behind
an Alteon VIP for load balancing. I had to edit
share/html/Elements/SetupSessionCookie:
diff SetupSessionCookie SetupSessionCookie.orig
71,78c71
< if ( !$cookies{RTSESSION} ) {
< my $sessioncookie
I'm running one instance, which is on a Sun v240 (4gb RAM, 2x1GHz CPU),
which also runs the database. The second server is a complete mirror of
the first, both in hardware and software.
$DatabaseHost is set to the MySQL virtual IP that I would swing back and
forth between servers as needed. The
I am working with our IT
developers to customize RT. We are using 3.6.1
Logged in as the root user, I have experimented with colums displayed in
"RT at a glance".
I have deleted the locTake column displayed. If I want to now add
the
column again, it is not available.
I know how to add the "id"
Hi,
We have several RT installations some years now, and everything has
been working fine. We have recently installed a RT 3.6.0 in a client,
and we've seen a strange behaviour: the Sender: header in outgoing
emails is defined using a strange hostname (it doesn't even exist, and
we don't know whe
This sounds good
How many web interfaces (rt instances) are you running, how did you set
up $DatabaseHost in the RT config??
Roy
Parish, Brent wrote:
I'm using circular replication in MySQL and LOVE it!
The idea is that each MySQL host points at the other as a slave, so all
updates go to both
On 9/7/06, Frank Saxton <[EMAIL PROTECTED]> wrote:
I was confused when it came to setting up the mysql databasestuff. I got error messages because it didn't like the password butit seems to have gotten over it. /var/lib/mysql/rt3 has what lookslike everything in it but I cannot log in as root. N
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