Simplest one first. When on the home page under RT at a glance and 10
highest priority tickets I own, the ticket # goes to the ticket but the
ticket subject goes to 404 not found. The problem is the location should be
support.mydomain.com/rt/Ticket/Display.html?id=# but it is going to
support.myd
On Sep 12, 2006, at 2:04 AM, Byron Jones wrote:
*tap* *tap* is this thing on?
If you're curious if your message got through to the list, the URL at
the bottom of each posting will take you to the list archives.
However, you should bear in mind that everybody on rt-users is
volunteering
*tap* *tap* is this thing on?
> as i know the ticket that causes this problem, is there some
> way to get a dump of all the information relating to the ticket?
>
> is there a database sanity check?
>
> i'm thinking there's some sort of database corruption, maybe
> a circular link or somethin
Jasen M. Lentz wrote:
> Alan..
>
> I did modify the variables. I'm wondering if I messed something up in the
> ssl.conf or httpd.conf...
>
> It is SSL based as well. As I stated, I may have messed a config up. I had
> to put it in both the httpd.conf and ssl.conf. If I use pubcooklie in the
> S
Alan..
I did modify the variables. I'm wondering if I messed something up in the
ssl.conf or httpd.conf...
It is SSL based as well. As I stated, I may have messed a config up. I had
to put it in both the httpd.conf and ssl.conf. If I use pubcooklie in the
SSL file, it causes an eternal loop.
Jasen M. Lentz wrote:
> I am running the following:
> FC5
> RT 3.6.0
> Apacke2
> Newest pubcookie
>
> I have pubcookie working, but the external auth is not working with RT and I
> have modified the external Auth values in RT_Siteconfig.pm. The problem is,
> I get asked for my pubcookie login and
Hi there.
I've been poking around getting a new Request Tracker install going,
and it's all working wonderfully with LDAP authentication, auto-LDAP
user creation, customized RT At a Glance page, etc. Thanks to
everyone who has worked on RT and contributed documentation and
plugins to help
I think I've found some extra information regarding the login problem,
at least while using Apache::Session::File on my (Mac OS X server, perl
5.8.6) system. After doing a bunch of debugging, I've found that
Apache::Session gets itself in a state where it can't get a write lock
on the session
I think you want this variable from RT_SiteConfig.pm:
Set($MyRequestsLength, 10);
~Jason
On Mon, 2006-09-11 at 15:21 -0400, Michael Leighty wrote:
> I know there is configuration variable for the length of the "highest
> priority tickets I own" queue, but there does not seem to be one for
> the
I know there is
configuration variable for the length of the "highest priority tickets I own"
queue, but there does not seem to be one for the "newest unowned tickets"
queue. Am I missing it somewhere or is there a piece of code I could hack
up to effect this change myself? Thanks for your
I am running the following:
FC5
RT 3.6.0
Apacke2
Newest pubcookie
I have pubcookie working, but the external auth is not working with RT and I
have modified the external Auth values in RT_Siteconfig.pm. The problem is,
I get asked for my pubcookie login and password, it accepts them, but then I
Title: Re: [rt-users] Added to wishlist in wiki
I was thinking that Top links suck, but then I realised the browser in my hand (blackberry) doesn't have a home key
Jeb
--
I'm out of the office, so may be delayed getting to email.
-Original Message
On Mon, Sep 11, 2006 at 02:20:34PM +1000, Adam Clarke wrote:
> Many users do not use their keyboard for page navigation. A "Top"
> link provides a mouse friendly alternative that is clearly associated
> with the viewed page.
My experience with Top links is that they end up in the navigation
st
Tim,
Although we would grant the rights a little differently (we usually
grant SeeQueue along with ShowTicket and grant SeeOutgoingMail to
everyone on a global basis), I was wondering if the any of the users
(your requestors) are set up as privileged users. If not, then the
rights you grant
If you can share, how many tickets are in your database and what
hardware mysql is running on?
Currently we're ~250k tickets (with lots of large attachments) and 4x
Xeon @3GHz w/ 2GB RAM. The upgrade will add more RAM.
Thanks,
Drew
On 9/11/06, Jon Speck Jr. <[EMAIL PROTECTED]> wrote:
I am runn
I have a new installation of RT 3.6.1 on RHEL 4.0 that is working
perfectly, as near as I can tell. It's a 99% vanilla install with
the only difference being that I migrated my RT 3.0.1 database onto
the new server.
Apparently, there has been a change since RT 3.4 that makes it more
difficul
On Sep 11, 2006, at 12:38 PM, Roy El-Hames wrote:
My understanding the question is about will RT default to re-open a
resolved ticket when a new correspondence comes in .. in my systems
production rt-3.4.4 and dev 3.6.1 this does n't happen (and never
happened in any version of RT I used
I am running RT 3.6.0 with MySQL 5.0.21 and Apache 2.2.2 with no issues
to date.
Jon
Drew Taylor wrote:
> Has anyone tried running RT with mysql 5.0.x? We're currently
running
> 4.0.x, with an upgrade to 4.1.x coming in the near future. I'm a bit
> leery of 5.0.x because of the various reports I'
I have to work on an existing RT system but in order for me to ensure that i did not break anything, I have been working on building a development RT system.The installation is now complete but i keep having the following error.
System error
error:
mkdir
/opt/rt3/var/mason_data/obj/39069797
On Mon, Sep 11, 2006 at 05:38:25PM +0100, Roy El-Hames wrote:
> Jesse;
> My understanding the question is about will RT default to re-open a
> resolved ticket when a new correspondence comes in .. in my systems
> production rt-3.4.4 and dev 3.6.1 this does n't happen (and never
> happened in
Jesse;
My understanding the question is about will RT default to re-open a
resolved ticket when a new correspondence comes in .. in my systems
production rt-3.4.4 and dev 3.6.1 this does n't happen (and never
happened in any version of RT I used starting from 3.0.11) .. is there
something I a
On Mon, Sep 11, 2006 at 04:29:08PM +0100, Roy El-Hames wrote:
> I don't *think* its default behaviour, you'll need to create global
> scrip with On Correspondence as Condition and action similar to:
On Correspond Open Tickets with template Blank should be the default,
no?
> If ($self->Ticket
I don't *think* its default behaviour, you'll need to create global
scrip with On Correspondence as Condition and action similar to:
If ($self->TicketObj->Status eq 'resolved' {
$self->TicketObj->SetStatus('open')
}
Regards;
Roy
Jacek Rudowski wrote:
I suppose that it should be default acti
> Is there a way to search the time and date when a ticket has been
> opened? I need a more fined grained search other then id = '123' AND
> Created = '9-06-2006' . It seems possible because as I can do Created
> = '12 hours ago'.
I believe that all the date/time query parameters just use MySQL-is
I suppose that it should be default action
in RT – but what could be a reason for not doing that?
The only action in most of cases is new correspondence
added in history, but ticket is still marked as resolved instead become
re-opened.
Any idea?
Regards
Jacek Rudowski
Fr
I am running RT 3.6.1 with MySQL 5.0.24 and had no problem so far.
Dário
Drew Taylor wrote:
Has anyone tried running RT with mysql 5.0.x? We're currently running
4.0.x, with an upgrade to 4.1.x coming in the near future. I'm a bit
leery of 5.0.x because of the various reports I've heard (JOIN s
Hi,
I have problem with ORDER BY custom field in searching tickets. Tickets
are not sorted by chosen custom field.
I have RT 3.6.1 on debian sarge 2.6.8-2.
Does anybody know why?
Thanks for help.
Peter
___
http://lists.bestpractical.com/cgi-bin/mailm
Hello,
Another day, another problem…
What and how should I change to have tickets reopened
automatically when customer sends
reply to mail from our support?
Regards
Jacek Rudowski
Privileged, conf
On Mon, 2006-09-11 at 06:32 -0400, Jesse Vincent wrote:
> Ok. Via RT's webui, what rights does the "Everyone" group have on your
> Testing queue?
Selecting Configuration -> Queues I get the following (after enabling
'Include disabled queues in listing')
* accounts
* ect
* ect-bounce
Ok. Via RT's webui, what rights does the "Everyone" group have on your
Testing queue?
On Mon, Sep 11, 2006 at 09:31:25AM +0200, Theo Kramer wrote:
> Apologies for the length of time in responding on this - been away for a
> while.
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
| 123 | Group
Users wont need the configuration tab, all users can change their
password from the preferences page .. available to both priv and unpriv
users via the selfservice inerface.
Roy
Rick Garland wrote:
Hi all:
RT 3.6.1 on RHEL4
I would like to have privileged users change their own password to
Apologies for the length of time in responding on this - been away for a
while.
On Sat, 2006-08-26 at 09:28 -0400, Jesse Vincent wrote:
>
>
> On Sat, Aug 26, 2006 at 10:57:38AM +0200, Theo Kramer wrote:
> > On Fri, 2006-08-25 at 11:47 -0400, Jesse Vincent wrote:
> > >
> > >
> > > On Fri, Aug 2
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