Rick Russell wrote:
You have to replace the default autoreply scrip with a new scrip with a
custom condition like so:
my $Ticket = $self-TicketObj;
my $Transaction = $self-TransactionObj;
if ( ($Transaction - Type eq 'Create')
!($Ticket-Queue eq '55')
Hello list,
My RT users would like to have the following feature :
For example when someone Open a Ticket for a device that seems not to be
working, but the real reason is that the device is beeing repaired, the L1
support team makes that ticket Stalled. They would like RT to
automaticaly re-open
On Dec 27, 2006, at 2:49 PM, Paul Johnson wrote:
http://wiki.ursine.ca/Top_posting
Rick Russell wrote:
You have to replace the default autoreply scrip with a new scrip
with a
custom condition like so:
OK, I think I follow now. I take it I was correct in thinking that
scrips
can only
