[rt-users] Default Global AutoReply Template

I went and did the 1 think I know better then to do... I made a change without having a way to back out of it :-( Working with a new install of RT (I currently have all of 25 tickets, all done as "testing tickets") I thought I would set up the AutoReply With password noted on the wiki and in the

[rt-users] Tagging given tickets in the same queue with a text string?

We often have several tickets in a given queue that are stalled pending a given event. After the event occurs, some of the tickets can be resolved immediately, others will require more work. Is there any way I can "tag" a group of tickets with the string "XYZ", meaning "ticket is stalled until ex

[rt-users] CORRECTION: RT Training: Reminder and SPECIAL DISCOUNTED PRICE FOR San Francisco, 22 January 2007

And of course, I meant 200_7_, not 200_6_. Happy new year, everybody. On Wed, Jan 03, 2007 at 12:49:03PM -0500, Jesse Vincent wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > RT spring training is fast approaching. In just under 3 weeks, we'll > be offering our intensive day-long

Re: [rt-users] Who can see the tickets?

Diego-- If you granted CreateTicket and ShowTicket rights to Everyone or Unprivileged, yes, that would be expected behavior. It sounds like what you possibly want is: * Everyone: CreateTicket * Requestor (ie, themselves, if they created the Ticket): ShowTicket Just because User A created the

[rt-users] Custom Fields not saving when created by Privileged users ?

Hi, Anyone else seeing an issue with Custom Fields not saving when tickets are created by users with rights ? For me when a new ticket is created using the SelfService interface everything works fine ie) using /rt/SelfService/Create.html?Queue=9 All Custom Fields get saved to the ticke

[rt-users] Adding Requestors/CC

I am trying to figure out how to allow an unregistered (ie Everyone) user to email a ticket and get added to the ticket as a CC or Requester for all future notification on the ticket. Any help is appreciated. Adam ___ http://lists.bestpractical.com/

[rt-users] Re: How to send emails in HTML format

[EMAIL PROTECTED] wrote: > can anybody explain me how to send emails from RT in html format? > how to create html templates? which files must be edited? > or where can i find any infos about? Going HTML would be against best practices: General consensus among email gurus is that HTML email shoul

[rt-users] RT Training: Reminder and SPECIAL DISCOUNTED PRICE FOR San Francisco, 22 January 2006

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 RT spring training is fast approaching. In just under 3 weeks, we'll be offering our intensive day-long session in San Francisco. For the first time ever, we're offering a 30% last minute discount for the San Francisco training ONLY. If you have

[rt-users] Who can see the tickets?

Hi all, First of all, i'm new on Request Tracker but i've done the installation process without problems. I've read all the documentation in the wiki, but i still don't understand some things. I've started creating two non privileged users (A and B) and i've granted those users the CreateTicket

Re: [rt-users] How to send emails in HTML format

In Request Tracker 3.4 it seems as if all Content-types are hard coded to text/plain. So you would have to change the code where necessary. A grep -R plain * shows some places... /Stefan [EMAIL PROTECTED] wrote: Hello, can anybody explain me how to send emails from RT in html format? how to

[rt-users] Custom Field Permissions

There are some custom fields that basically apply to a good portion of my queues like "Machine Affected." Let's say I have 2 different groups of people that need to work with tickets. Since their areas are so different, I create a queue for each facility, and a group for each facility. So I

[rt-users] RT 3.6.3: Solaution to limiting display of "10 unowned tickets" in "RT at a glance"

Hi Everyone, I was able to figure out how to limit the "10 unowned tickets" to display tickets from queues that one has access to, as opposed to displaying all unowned tickets. This change applies to Request Tracker 3.6.3, but probably will work in older versions of 3.6. To accomplish this, y

[rt-users] How to send emails in HTML format

Hello, can anybody explain me how to send emails from RT in html format? how to create html templates? which files must be edited? or where can i find any infos about? thanks for help! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-user

[rt-users] How to send emails in HTML format

Hello, can anybody explain me how to send emails from RT in html format? how to create html templates? which files must be edited? or where can i find any infos about? thanks for help! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-user

[rt-users] Translation to Swedish

Hi It appears that RT exists in all the Scandinavian languages except Swedish. We found that RT is translated to Norwegian, Finnish and Danish. We have therefore decided to translate RT to Swedish, but before we start up this time-consuming project we would like to know if there is anyone wh